Request for Update on the Wheel-Trans Appeal Process

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The decision

2019-07-12 · Toronto Accessibility Advisory Committee · adopted

As filed

The Toronto Accessibility Advisory Committee recommends to the Executive Committee that: 1. City Council request the Toronto Transit Commission to request the Acting Head of Wheel-Trans to make a presentation to the Toronto Accessibility Advisory Committee prior to the end of 2019 to provide an update on the Wheel-Trans appeal process and corresponding accessibility and communication improvements based on the comments made by Toronto Accessibility Advisory Committee members at its June 20th, 2018 meeting.

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2. City Council request the Toronto Transit Commission to request the Acting Head of Wheel-Trans to make a presentation and seek feedback from the committee prior to the end of 2019 on the upcoming re-registration of all Wheel-Trans customers to determine their new eligibility based on the AODA legislation.

On the agenda

As the city filed it

On June 20th, 2018 the Toronto Accessibility Advisory Committee received for information a presentation by the Project Lead, Customer Service and Assistant Manager, Customer Service, Wheel-Trans on an update to the Wheel-Trans Appeal Process. http://app.toronto.ca/tmmis/viewAgendaItemHistory.do?item=2018.DI20.4 During the course of the meeting, the Committee made several requests for accessibility and communication improvements

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as well as to confirm from Wheel-Trans that all customers with conditional eligibility are still eligible for door-to-door service until such time as the Toronto Transit Commission is fully accessible in 2025.

Staff recommended

Michael Miceli recommends that the Toronto Accessibility Advisory Committee recommend to the Executive Committee that: 1. City Council request the Toronto Transit Commission to request the Acting Head of Wheel-Trans to make a presentation to the Toronto Accessibility Advisory Committee prior to the end of 2019 to provide an update on the Wheel-Trans appeal process and corresponding accessibility and communication improvements based on the comments made by Toronto Accessibility Advisory Committee members at its June 20th, 2018 meeting.

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On the record

The item as the City filed it