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Toronto Accessibility Advisory Committee · 2019-11-01 · 2019.DI6.5

The filed record

TTC Wheel-Trans Update on Appeal Process and Service Enhancements

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The decision

2019-11-01 · Toronto Accessibility Advisory Committee · amended

As filed

The Toronto Accessibility Advisory Committee recommends to the Executive Committee that: 1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

On the agenda

As the city filed it

Dwayne Geddes, Head of TTC Wheel-Trans; Cameron Penman, Manager, Customer Service; Dean Milton, Manager, Strategic Initiatives; and Lodon Hassan, Assistant Manager, Customer Service will provide an overview on the TTC Wheel-Trans appeal process and service enhancements. The presentation will include information on the appeal process, re-registration, family of services and door to door service.

    On the record

    The item as the City filed it

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