Pilot Mediation Referral Program - Update

The one-year pilot program has demonstrated positive outcomes and this report recommends that the program continue and be expanded within MLS. Mediation can help address long-standing neighbour disputes and manage minor By-law issues. In addition, the ability to refer individuals to community mediation services is a useful tool for By-law Enforcement Officers (officers). There is no cost to the City for the operation of the mediation program and the program is free for participants. Any future costs related to program design and training will be accommodated within MLS' existing budget. Since the program was established, 36 cases have been referred to St. Stephen's Community House. Mediation can be a particularly useful tool in situations where there is no further action an officer can take due to no By-law violation, or a minor issue that does not warrant further City involvement. However, one or both parties can often be unwilling to participate and this limits the number of cases where mediation can be used. To enhance the program, staff will update procedures and training materials, increase education and outreach, and expand the use of community mediation services to a wider range of By-law enforcement services provided by MLS.