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←Executive Committee · 2019-12-11 · 2019.EX11.23

The filed record

Toronto Transit Commission Wheel-Trans Update on Appeal Process and Service Enhancements

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The decision

2019-12-17 · Toronto City Council · adopted

As filed

City Council on December 17 and 18, 2019, adopted the following: 1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

On the agenda

As the city filed it

At its meeting of November 1, 2019, the Toronto Accessibility Advisory Committee considered Item DI6.5 and among other things, recommended to the Executive Committee that City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

Show the rest of As the city filed it, 443 more characters as filed

Dwayne Geddes, Head of Toronto Transit Commission Wheel-Trans; Cameron Penman, Manager, Customer Service; Dean Milton, Manager, Strategic Initiatives; and Lodon Hassan, Assistant Manager, Customer Service will provide an overview on the Toronto Transit Commission Wheel-Trans appeal process and service enhancements. The presentation will include information on the appeal process, re-registration, family of services and door to door service.

Staff recommended

The Toronto Accessibility Advisory Committee recommends that: 1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

Considered

  • 2019-12-11 · Executive Committee · adopted

    Decision as filed

    The Executive Committee recommends that: 1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

  • 2019-12-17 · Toronto City Council · adopted

On the record

The item as the City filed it

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