Implementing Recommendations from the Auditor General's Report 'Safeguarding RGI Assistance: Ensuring Only Eligible People Benefit'

This includes recommendations to investigate files flagged in the audit as having potential eligibility issues; centralize aspects of RGI administration and monitoring; and increase integration with other income-based subsidy programs. SSHA agrees with and is working towards achieving all of the Auditor General's recommendations, many of which are in line with SSHA's current direction and modernization initiatives. SSHA's plans for implementation involve a full review of households flagged as having potential eligibility issues; a range of initiatives to build capacity in housing providers and reinforce direction on detecting and addressing fraud; and strengthening the City's oversight mechanisms. Recognizing the importance of ensuring that RGI assistance is being used for its intended purpose of making rent affordable for low-income households, SSHA has taken direct action to ensure immediate and sustained improvement to the administration of RGI. Early advancements include the development of a comprehensive plan and tracking tools to ensure appropriate follow up on all files flagged by the Auditor General. Updates on actions taken to date and estimated completion dates for all 15 recommendations are outlined in Attachment B.