Digital Transformation—Customer Relationship Management

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The decision

2021-03-12 · Board of Directors of TO Live · adopted

As filed

The Board of Directors of TO Live: 1. Approved the Customer Relationship Management solution as part of the overall Digital Transformation project, as noted in Confidential Attachment 1 to the report (February 26, 2021) from the President and Chief Executive Officer, TO Live. 2. Directed that Confidential Attachment 1 to the report (February 26, 2021) from the President and Chief Executive Officer, TO Live remain confidential

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in its entirety, as it contains positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.

On the agenda

As the city filed it

This report is to provide the Board with an update on the status of TO Live's Digital Transformation project regarding Customer Relationship Management.

Staff recommended

The President and Chief Executive Officer, TO Live recommends that the Board of Directors of TO Live: 1. Approve the Customer Relationship Management solution as part of the overall Digital Transformation project, as noted in Confidential Attachment 1 2. Direct that Confidential Attachment 1 remain confidential in its entirety, as it contains positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.

On the record

The item as the City filed it