Getting to the Root of the Issues - February 2023 Performance Update of Urban Forestry Contractors and City Crews

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The decision

2023-03-29 · Toronto City Council · amended

As filed

City Council on March 29, 30 and 31, 2023, adopted the following: 1. City Council direct the General Manager, Parks, Forestry and Recreation to discontinue reporting to all regular meetings of Audit Committee, as previously directed by City Council in Item 2021.AU8.6, on the performance of urban forestry, and instead City Council direct the General Manager, Parks, Forestry and Recreation, to report relevant metrics and progress through the Auditor General's Recommendation Follow-up Process until such time as the outstanding recommendations are fully implemented.

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2. City Council request the City Manager to report to the Infrastructure and Environment Committee in the fourth quarter of 2023 on options to improve tree maintenance services, including the feasibility of the City providing the service.

The vote

Adopt Item as Amended · Carried, 19-3

For (19)Alejandra Bravo, Amber Morley, Anthony Perruzza, Ausma Malik, Brad Bradford, Chris Moise, Dianne Saxe, Frances Nunziata, Gord Perks, Jamaal Myers, Jennifer McKelvie, Jon Burnside, Josh Matlow, Mike Colle, Nick Mantas, Paul Ainslie, Paula Fletcher, Shelley Carroll, Vincent Crisanti

Against (3)Jaye Robinson, Michael Thompson, Stephen Holyday

Absent (3)Gary Crawford, James Pasternak, Lily Cheng

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On the agenda

As the city filed it

On February 9, 2021, the Auditor General released a report entitled "Getting to the Root of the Issues - A Follow-Up to the 2019 Tree Maintenance Services Audit", which was tabled at the Audit Committee meeting on February 16, 2021. Council provided direction to Parks, Forestry and Recreation to report to each meeting of the Audit Committee on experiences and data collected on the performance of Urban Forestry contractors and City crews.

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This performance update report highlights the outcomes of the improved and robust contract management and crew oversight framework that Parks, Forestry and Recreation has implemented, and covers a full year of experiences and data tracked for Urban Forestry contractors and City crews, from January 1 to December 31, 2022. This report demonstrates the overall continual improvement in productivity and operational efficiency being exhibited by the crews as a result of the implementation of the Auditor General's recommendations and Parks, Forestry and Recreation's increased oversight and enhanced contract management. The regular tracking of key performance metrics has created an additional ability for Parks, Forestry and Recreation to integrate better reporting into their business practices to analyze trends and make informed decisions on performance with the intent to continually improve operational efficiencies. When issues of unproductive time are found, Parks, Forestry and Recreation has and actively uses tools to take immediate action to hold contractors and City crews accountable in accordance with contract terms and the collective agreement.

Staff recommended

The General Manager, Parks, Forestry and Recreation recommends that: 1. The Audit Committee receive this report for information.

Considered

2023-02-13 · Audit Committee · amended
Decision as filed
The Audit Committee recommends that: 1. City Council direct the General Manager, Parks, Forestry and Recreation to discontinue reporting to all regular meetings of Audit Committee, as previously directed by City Council in item 2021.AU8.6, on the performance of urban forestry, and instead direct the General Manager, Parks, Forestry and Recreation to report relevant metrics and progress through the Auditor General's Recommendation Follow-up Process until such time as the outstanding recommendations are fully implemented.
2023-03-29 · Toronto City Council · amended

On the record

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