Wheel-Trans Service Model Update - Accessibility Feedback

The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.

The decision

2023-10-11 · Toronto City Council · amended

As filed

City Council on October 11 and 12, 2023, adopted the following: 1. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to consult the Toronto Transit Commission's Advisory Committee on Accessible Transit and community organizations serving people with disabilities, on ways to improve awareness and education around Wheel-Trans registration as well as identifying potential supports and registration assistance for riders for whom English is a second language or who cannot complete registration forms online.

Show the rest of As filed, 1,400 more characters as filed

2. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to engage in consultations with the Advisory Committee on Accessible Transit, people with disabilities and community-based organizations that provide support service for people with disabilities prior to the implementation of the Wheel-Trans Transformation Program elements that would require the use of the Toronto Transit Commission's Family of Services Program; such consultations will inform any potential changes to the design and implementation of the Program to address concerns around safety, equity, mitigating impacts of service disruptions within the conventional transit system on Family of Services customers, and the impact of Toronto Transit Commission crowding as service demands increase and number of people with accessibility needs grow. 3. City Council request the Toronto Transit Commission Board to direct the Chief Executive Officer, Toronto Transit Commission to report back findings to the Advisory Committee on Accessible Transit and the Toronto Transit Commission Board in the second quarter of 2024, and to the Toronto Accessibility Advisory Committee by the third quarter of 2024 and for the Chief Executive Officer, Toronto Transit Commission to attend the Toronto Accessibility Advisory Committee meeting to address any outstanding concerns.

On the agenda

As the city filed it

At its meeting on September 5, 2023, the Toronto Accessibility Advisory Committee considered item DI2.1 and made a recommendation to Council. Summary from the Toronto Accessibility Advisory Committee: Toronto Transit Commission staff will deliver a presentation to the Toronto Accessibility Advisory Committee regarding Wheel-Trans service. Specifically, the presentation addresses the following: Service planning changes that are being made to the Toronto Transit Commission's Wheel-Trans Service, including: a.

Show the rest of As the city filed it, 294 more characters as filed

rationale; b. equity analysis and consultation process; c. status of the re-registration process and how barriers to re-registration have been addressed; and d. comparison of projected financial costs of operating Wheel-Trans under Family of Services and the previous Wheel-Trans service model.

Staff recommended

The Toronto Accessibility Advisory Committee recommends that: 1. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to: a. consult the Toronto Transit Commission's Advisory Committee on Accessible Transit and community organizations serving people with disabilities, on ways to improve awareness and education around Wheel Trans registration as well as identifying potential supports and registration assistance for riders for whom English is a second language or who are not able to complete registration forms online; b.

Show the rest of Staff recommended, 1,378 more characters as filed

engage in a new round of consultations with the Advisory Committee on Accessible Transit, people with disabilities and community-based organizations that provide support service for people with disabilities in order to inform any necessary changes to and the implementation of Family of Services (FOS), including safety concerns, equity, and the impact of Toronto Transit Commission crowding as service demands have increased and number of people with disabilities grows; c. examine the feasibility, including cost estimates and implementation timelines, of having customers service agents at: 1. all Toronto Transit Commission stations; as well as 2. all stations that are identified as accessible connection location to subways under the Toronto Transit Commission's Family of Service to ensure safety of Wheel Trans riders and equitable access to subway vehicles; d. report back findings to Advisory Committee on Accessible Transit and Toronto Accessibility Advisory Committee in the first quarter of 2024 and the Toronto Transit Commission Board in the second quarter of 2024; e. direct the Chief Executive Officer, Toronto Transit Commission to attend and address the above-mentioned Toronto Accessibility Advisory Committee meeting in 2024; and f. undertake consultations and incorporate the feedback from the consultations, prior to Family of Services becoming mandatory.

Considered

2023-10-03 · Executive Committee · adopted
Decision as filed
The Executive Committee recommends that: 1. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to: a. consult the Toronto Transit Commission's Advisory Committee on Accessible Transit and community organizations serving people with disabilities, on ways to improve awareness and education around Wheel Trans registration as well as identifying potential supports and registration assistance for riders for whom English is a second language or who are not able to complete registration forms online; b.
Show the rest of Decision as filed, 1,379 more characters as filed
engage in a new round of consultations with the Advisory Committee on Accessible Transit, people with disabilities and community-based organizations that provide support service for people with disabilities in order to inform any necessary changes to and the implementation of Family of Services, including safety concerns, equity and the impact of Toronto Transit Commission crowding as service demands have increased and number of people with disabilities grows; c. examine the feasibility, including cost estimates and implementation timelines, of having customers service agents at: 1. all Toronto Transit Commission stations; as well as 2. all stations that are identified as accessible connection location to subways under the Toronto Transit Commission's Family of Service to ensure safety of Wheel Trans riders and equitable access to subway vehicles; d. report back findings to the Advisory Committee on Accessible Transit and the Toronto Accessibility Advisory Committee in the first quarter of 2024 and the Toronto Transit Commission Board in the second quarter of 2024; e. direct the Chief Executive Officer, Toronto Transit Commission to attend and address the above-mentioned Toronto Accessibility Advisory Committee meeting in 2024; and f. undertake consultations and incorporate the feedback from the consultations, prior to Family of Services becoming mandatory.
2023-10-11 · Toronto City Council · amended

On the record

The item as the City filed it

More from this meeting

The whole meeting