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←Audit Committee · 2024-02-23 · 2024.AU4.2

The filed record

Auditor General's 2023 Annual Report on the Fraud and Waste Hotline

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The decision

2024-03-20 · Toronto City Council · adopted

As filed

City Council on March 20 and 21, 2024, received Item AU4.2 for information.

On the agenda

As the city filed it

This report represents the 2023 annual report on fraud, waste and wrongdoing at the City including the activities of the Fraud and Waste Hotline Program (the Hotline Program). It highlights the complaints that have been communicated to the Auditor General's Office. It does not represent an overall picture of fraud or other wrongdoing across the City. In 2023, 1,054 complaints comprised of approximately 1,450 allegations were received by the Auditor General's Office, the highest in a year since the launch of the Hotline Program and similar to the number of complaints (1,032) received last year.

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The Hotline Program has helped to reduce losses and resulted in the protection of City assets. The actual and potential losses from complaints received from 2019 to 2023 are $27.7 million (actual losses) plus $1.0 million (potential losses) had the fraud not been detected. Additional benefits that are not quantifiable include: - the deterrence of fraud or wrongdoing - strengthened internal controls - improvements in policies and procedures - increased operational efficiencies - the ability to use complaint data to identify trends, address risks, make action-oriented recommendations to management, and inform our Audit Work Plan.

Staff recommended

The Auditor General recommends that: 1. City Council receive this report for information.

Considered

  • 2024-02-23 · Audit Committee · adopted

    Decision as filed

    The Audit Committee recommends that: 1. City Council receive the report (February 8, 2024) from the Auditor General for information.

    Clerk’s note

    Tara Anderson, Auditor General, and Elaine Au, Assistant Auditor General, gave a presentation on Auditor General's 2023 Annual Report on the Fraud and Waste Hotline.

  • 2024-03-20 · Toronto City Council · adopted

On the record

The item as the City filed it

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