The filed record
Sewer Line Block Service Standards and Improving Response
The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.
The decision
2024-10-01 · Executive Committee · adopted
As filed
The Executive Committee: 1. Requested the General Manager, Toronto Water to consider developing additional information and communications products regarding sewer back-ups, including a checklist to assist citizens, before, during and after, and to make these materials available through various channels.
On the agenda
As the city filed it
At its meeting on July 19, 2024, the Service Excellence Committee considered Item SE4.2 and made recommendations to the Executive Committee. Summary from the report (July 5, 2024) from the General Manager, Toronto Water: At its meeting on April 9, 2024, the Executive Committee requested that Infrastructure Services divisions provide updates regarding service standards and opportunities for improving responses and response times to service requests.
Show the rest of As the city filed it, 394 more characters as filed
In response to this request, Toronto Water has prepared a brief presentation that highlights the Division's strategic customer service objectives, Key Performance Indicators used to monitor progress towards these goals and provides a discussion of Toronto Water's most frequently requested service, "Sewer Line Block Service," as well as work conducted to improve the response service standard.
Staff recommended
The Service Excellence Committee recommends that: 1. The Executive Committee request the General Manager, Toronto Water to consider developing additional information and communications products regarding sewer back-ups, including a checklist to assist citizens, before, during, and after, and to make these materials available through various channels.
On the record
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