Briefing Note on Referral of Item 2024.SE5.2

The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.

The decision

2024-11-25 · Service Excellence Committee · adopted

As filed

The Service Excellence Committee: 1. Received the report (November 22, 2024) from the Executive Director, Municipal Licensing and Standards, for information.

On the agenda

As the city filed it

On September 6, 2024, the Service Excellence Committee directed Municipal Licensing and Standards to prepare a briefing note for members of Council reviewing Municipal Licensing and Standards and 311 customer service delivery processes (2024.SE5.2). In response to this request, Municipal Licensing and Standards has prepared a briefing note for dissemination to Members to Council that summarizes the issues noted in 2024.SE5.2, provides background on each issue, actions taken to-date, and several next steps to continue to enhance customer service delivery processes.

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The briefing note is attached to this report and is being communicated to the Service Excellence Committee for information.

Staff recommended

The Executive Director, Municipal Licensing and Standards recommends that: 1. The Service Excellence Committee receive this report for information.

On the record

The item as the City filed it