Auditor General's 2024 Annual Report - Demonstrating the Value of the Auditor General's Office

Additionally, our Forensic Unit managed 679 complaints (representing approximately 1,050 allegations) received through our Fraud and Waste Hotline, and conducted and / or provided oversight of some complex investigations. Every year, we demonstrate the value our Office brings with a quantified return on investment. The City has achieved cumulative one-time and annually recurring savings projected over a five-year period totaling over $376 million (as reported in our 2020 to 2024 Annual Reports) by implementing our recommendations. The cumulative cost of operating the Auditor General's Office from 2020 to 2024 was approximately $33.3 million. Based on these numbers, for every dollar invested in the Auditor General's Office there was a return of about $11. Equally important is the value that our reports bring through the non-quantifiable benefits, including enhanced cybersecurity and internal controls, robust data analytics, improved policies and procedures, more effective management and use of City resources, better customer service, and stronger security of City assets. Our reports also help to improve the efficiency and effectiveness of programs, systems and processes, the impacts of which are not always easily quantified in financial terms.