Toronto Community Housing Tenant Engagement System and Implementation Plan

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The decision

2025-03-26 · Toronto City Council · amended

As filed

City Council on March 26 and 27, 2025, adopted the following: 1. City Council request the Toronto Community Housing Corporation board to work with the Executive Director, Housing Secretariat to establish a Youth Tenant Advisory Committee in the similar manner that Tenant Advisory Committee members were recruited through Tenants First, and report back to the Economic and Community Development Committee once completed. 2.

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City Council request the Toronto Community Housing Corporation board to request the Chief Executive Officer, Toronto Community Housing Corporation to: a. explore the development of a tenant-focused mobile application that enables tenants to: i. create and track maintenance work orders; ii. receive real-time push notifications for important announcements and updates; and iii. access other features aimed at strengthening tenant engagement, communication, and access to services; and b. consult with the Tenant Advisory Committee, tenants, tenant representatives, and relevant stakeholders in the design and development of the mobile application to ensure it meets the needs and priorities of the communities served.

On the agenda

As the city filed it

The Board of Directors of Toronto Community Housing Corporation considered a report at its meeting of December 12, 2024, entitled, "Tenant Engagement System and Implementation Plan," and resolved to: 1. Approve the "Engage Together" model as set out in this report; 2. Approve the Implementation Workplan, set out at page 6 of this Report, through which TCHC will adopt a phased approach to retiring the current tenant engagement model; and 3.

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Direct the President and Chief Executive Officer forward the report to City Council, through the Economic and Community Development Committee, for its information.

Considered

2025-02-26 · Economic and Community Development Committee · amended
Decision as filed
The Economic and Community Development Committee recommends that: 1. City Council request Toronto Community Housing Corporation Board to work with the Executive Director, Housing Secretariat to establish a Youth Tenant Advisory Committee in the similar manner that Tenant Advisory Committee members were recruited through Tenants First, and report back to the Economic and Community Development Committee once completed.
2025-03-26 · Toronto City Council · amended

On the record

The item as the City filed it

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