Progress Report on the Toronto Ferry Service

Staff provided the findings of the review in a report to City Council in March 2025, including recommendations to strengthen fleet maintenance, asset management, safety oversight, and workforce planning. The review also included guiding principles for organizational alignment, which informed staff's decision to reposition the ferry operation within the Fleet Services Division. Parks & Recreation and Fleet Services continue to collaborate to prepare for this transition, which will take place on November 1, 2025, ensuring continuity of service, knowledge transfer, and effective change management. The fabrication of the City's two new electric vessels is underway, with the first ferry scheduled for delivery in Q4 2026 and the second in Q2 2027. Extensive coordination of shoreside infrastructure, vessel commissioning, federal (Transport Canada) regulatory certification, and crew training is being carefully sequenced to prepare the ferries for passenger service. The project remains on track, within budget, and positioned to enable the future evolution of Toronto's ferry service. The City's ferry ticketing system has reliably supported operations for over a decade and will remain in use under the current contract through 2030. Currently, staff are analyzing options to modernize the system while maintaining a strong focus on improving the overall customer experience at the terminal.