2024 Annual Human Rights Office Report

In 2024, the Human Rights Office received 1,574 inquiries, marking a 32 per cent increase in a single year. Since 2019, inquiries to the Human Rights Office have grown by 89 per cent, reflecting a sharp rise in demand for services by City employees and the public. During this time, complaint-related inquiries have also increased by 32 per cent. In 2024, the Human Rights Office operated with eight staff performing case management work and resumed conducting its own investigative services, while continuing to support investigations carried out by Divisions and piloting new approaches to enhance service delivery. Although demand for services continues to increase, the Human Rights Office remains committed to ensuring service excellence and upholding the integrity of the complaints process. Accordingly, there was no backlog in the provision of the Human Rights Office's services, and each inquiry was responded to in line with service standards. Incidences of workplace harassment and incivility continue to rise, and the Human Rights Office has seen a marked increase in inquiries citing race and related grounds, as well as creed and disability. These trends may reflect broader global dynamics, including international conflicts and social movements, which impact both residents and employees. The consistently growing demand for Human Rights Office services underscores its critical role in supporting City of Toronto workplaces, services, and facilities to be free from harassment and discrimination.