Amendment to Authority to Execute Blanket Contract with Salesforce.com Canada Corporation for Cloud-Based Services

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The decision

2025-12-16 · Toronto City Council · adopted

As filed

City Council on December 16 and 17, 2025, adopted the following: 1. City Council, in accordance with Section 71-11.1.C of the City of Toronto Municipal Code Chapter 71, Financial Control, authorize the Chief Technology Officer, to amend and increase the authority for the Chief Technology Officer under GG24.9 with Salesforce.com Canada Corporation by $6,751,001 net of taxes and charges ($6,869,819 net of Harmonized Sales

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Tax recoveries) to procure and renew new licences and support services as required until December 31, 2030, under the same pricing, terms and conditions as the existing agreement, and in a form satisfactory to the City Solicitor.

On the agenda

As the city filed it

The purpose of this report is to request an amendment to the City's existing authority with Salesforce.com Canada Corporation, a Canadian business subsidiary. This report recommends that City Council grant authority to increase the contract amount in the value of $6,751,001 net of taxes and applicable charges ($6,869,819 net of Harmonized Sales Tax recoveries) within the five (5)-year term from January 1, 2026, to December 31, 2030, under the same pricing, terms, and conditions of the existing agreement.

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Although the City received authority under the consolidated maintenance report GG24.9 in October 2025 to continue existing services, this increase is necessary to obtain additional licenses and subscriptions that will support the expanded licensing required to realize several Council-directed transformation initiatives for the Municipal Licensing and Standards Division and the Customer Experience Division, respectively. Salesforce is the City of Toronto's Enterprise Customer Relationship Management platform. It centralizes, tracks, and manages many customer interactions with the City, including by phone, email, or online portals. The platform supports customers to get the information they need regarding City services, while providing City staff with a centralized location to access information - making it easier to manage interactions with customers.

Staff recommended

The Chief Technology Officer and the Chief Procurement Officer recommend that: 1. City Council, in accordance with Section 71-11.1.C of the City of Toronto Municipal Code Chapter 71 (Financial Control By-Law), grant authority to the Chief Technology Officer, to amend and increase the authority for the Chief Technology Officer under GG24.9 with Salesforce.com Canada Corporation by $6,751,001 net of taxes and charges ($6,869,819

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net of Harmonized Sales Tax recoveries) to procure and renew new licences and support services as required until December 31, 2030, under the same pricing, terms and conditions as the existing agreement, and in a form satisfactory to the City Solicitor.

Considered

2025-12-08 · General Government Committee · adopted
Decision as filed
The General Government Committee recommend that: 1. City Council, in accordance with Section 71-11.1.C of the City of Toronto Municipal Code Chapter 71 (Financial Control By-Law), grant authority to the Chief Technology Officer, to amend and increase the authority for the Chief Technology Officer under GG24.9 with Salesforce.com Canada Corporation by $6,751,001 net of taxes and charges ($6,869,819 net of Harmonized Sales
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Tax recoveries) to procure and renew new licences and support services as required until December 31, 2030, under the same pricing, terms and conditions as the existing agreement, and in a form satisfactory to the City Solicitor.
2025-12-16 · Toronto City Council · adopted

On the record

The item as the City filed it

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