The filed record
Transportation Services Salesforce and Maximo Integration
The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.
The decision
2025-06-23 · Service Excellence Committee · amended
As filed
The Service Excellence Committee: 1. Requested the Deputy City Manager, Corporate Services to report back to the Service Excellence Committee on the plan to integrate the customer relationship management system and operational work order management systems, and the history of the setup in 311 in 2009 by the end of the third quarter of 2025.
On the agenda
As the city filed it
The General Manager, Transportation Services, will give a presentation on Transportation Services Salesforce and Maximo integration and provide an update on initiatives aimed at improving the customer service experience.