2025 Accessibility Plan Status Report

This Status Report also includes updates on the Wheel Trans Transformation Program and Easier Access Program for a comprehensive update on accessibility initiatives. The 5YAP identified 46 specific initiatives to improve the accessibility of TTC services and facilities for customers by the end of 2028. By the end of 2025, it is expected that six of these initiatives will have been completed with a further 23 in progress and four not yet started. Thirteen initiatives are ongoing, comprising regular review, planning, and design activities that are not intended to have a set end date. Significant 5YAP accomplishments that have been or are expected to be achieved by the end of 2025 include: Completing Easier Access Program construction at five subway stations including High Park, Rosedale, Christie, Summerhill and Warden stations, at which time a total of 62 of 70 (89%) stations will be accessible; Ongoing construction of new accessible third-party entrances to Dufferin and York Mills stations; Replacing old red bench seating on Line 1 with new bench seating that includes integrated back and armrests; Installing upgraded platform edge tiles to reduce the gap between subway trains and platforms at five station platforms; 14 stations have been completed so far and five stations with horizontal platform edge tiles are planned to be completed in 2025; Selecting an Interactive Voice Response (IVR) vendor in late 2025 to start Wheel-Trans IVR system improvements in 2026; Selecting a Mobile Data Terminal/Automatic Vehicle Location (MDT/AVL) vendor in late 2025 to start Wheel-Trans MDT/AVL improvements in 2026; and Completing an audit in early 2025 of the employee built environment elements for accessibility and inclusion at over 100 TTC facilities. Upcoming milestones include: Completing Easier Access Program construction at 7 stations in 2026 including Greenwood, College, Lawrence, Museum, Spadina (Line 1), King and Islington stations, bringing the total number of accessible stations to 69 of 70 (99%); and The final station, the contract to upgrade Old Mill was awarded in Q1 2025, and it is expected to become accessible by the end of Q3, 2028.