Leveraging Data to Drive Service Excellence in Parks and Recreation and Transportation Services

The Committee also directed that such a report should provide insights leveraged from 311 data and how City divisions are using this information to inform responsiveness and plans or to make improvements. In response, Parks and Recreation and Transportation Services reviewed relevant responses in the Listening to Toronto survey and engaged the Customer Experience Division to conduct a deeper analysis of available 311 data, including the identification of common trends and issues. The purpose of this report is to provide a summary of this analysis and next steps each division is taking to respond.

Executive Committee request the General Manager Toronto Water, the General Manager, Solid Waste Management Services and the Executive Director, Environment, Climate and Forestry to report back to the Service Excellence Committee at its meeting on July 6, 2026, on how they use 311 data, as well as other data sources, to identify trends and make service improvements. 3. Executive Committee request the General Manager, Parks and Recreation, in consultation with the Executive Director, Customer Experience Division to report back to the Service Excellence Committee at its July 6, 2026, meeting on the geographic distribution of service requests in parks. 4. Executive Committee request the General Manager, Parks and Recreation, to review best practices and seek opportunities to innovate, coordinate and cooperate with Toronto Hydro's Streetlight Map and issue reporting system.