Improvement of Tactile Wayfinding in Line 5 Stations

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The decision

2026-06-24 · Toronto City Council · adopted

As filed

City Council on June 24 and 25, 2026, adopted the following: 1. City Council request the Chief Executive Officer, Metrolinx, in consultation with the Chief Executive Officer, Toronto Transit Commission, the Toronto Accessibility Advisory Committee and the Accessibility Advisory Committee on Transit, to improve tactile wayfinding for those with visual impairments in stations along Line 5 to ensure that riders can safely

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navigate to escalators, elevators and stairs, and to establish this as a standard approach for future stations and existing stations undergoing refurbishment.

The vote

Adopt Item · Carried, 20-0

Absent (5)Anthony Perruzza, Chris Moise, Paula Fletcher, Rachel Chernos Lin, Vincent Crisanti

Conflict declared (1)Mike Colle

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On the agenda

As the city filed it

Since the opening of the Eglinton Crosstown LRT, we have heard from many residents about the impact it has made on their day-to-day lives. Having access to higher order transit opens alternative transportation options and connections to the rest of the City - especially for those with disabilities or mobility challenges which may complicate other modes of transportation. Unfortunately, it has recently been highlighted by disability advocates that wayfinding along the new line is not up to standard.

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In particular, the tactile wayfinding floor tiles in many new stations along Line 5 direct riders only to elevators, not to stairs or escalators. When elevators are out of service for maintenance and repairs, this leaves riders who are visually impaired without guidance to alternatives. The design of stations along Line 5, and throughout our transit network, should prioritize accessibility for all riders. The deficiencies identified in the new Crosstown LRT stations should be addressed as soon as possible.

Staff recommended

Councillor Rachel Chernos Lin recommends that: 1. City Council request the Toronto Transit Commission Board to work with Metrolinx, in consultation with the Toronto Accessibility Advisory Committee, to improve tactile wayfinding for those with visual impairments in stations along Line 5 to ensure that riders can safely navigate to escalators, elevators and stairs, and to establish this as a standard approach for future stations and existing stations undergoing refurbishment.

Considered

2026-06-10 · Infrastructure and Environment Committee · amended
Decision as filed
The Infrastructure and Environment Committee recommends that: 1. City Council request the Chief Executive Officer, Metrolinx, in consultation with the Chief Executive Officer, TTC, the Toronto Accessibility Advisory Committee and the Accessibility Advisory Committee on Transit, to improve tactile wayfinding for those with visual impairments in stations along Line 5 to ensure that riders can safely navigate to escalators,
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elevators and stairs, and to establish this as a standard approach for future stations and existing stations undergoing refurbishment.
2026-06-24 · Toronto City Council · adopted

On the record

The item as the City filed it

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