Ward-Based Maintenance Teams Pilot - by Councillor Anthony Perruzza, seconded by Councillor Nick Mantas

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The decision

2026-04-22 · Toronto City Council · amended

As filed

City Council on April 22 and 23, 2026, adopted the following: 1. City Council direct the City Manager to report to the June 24, 25 and 26, 2026, meeting of City Council on a pilot program to establish a Ward-Based Maintenance Team, composed of City staff trained and equipped to perform: a. litter collection and illegal dumping clean up; b. grass cutting and landscaping; c. minor tree trimming and debris removal; d. pothole and minor sidewalk repair; and e.

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general public realm maintenance. 2. City Council direct the City Manager to include in the report requested in Part 1 above the following elements in the design of the Ward-Based Maintenance Team pilot: a. use existing staff and resources, with a focus on improving coordination across divisions; b. include a locally informed work plan, developed in consultation with the ward Councillor, resident associations and community groups, and Local Business Improvement Areas; and c. be implemented in four wards across the City with one in each Community Council District. 3. City Council direct the City Manager to include in the report on the Ward-Based Maintenance Team pilot program requested in Part 1 above: a. operational feasibility within existing collective agreements; b. opportunities to integrate existing staff and resources; c. opportunities to reduce 311 service backlogs and repeat calls; d. cost implications and potential efficiencies; and e. potential service level improvements and response times.

On the agenda

As the city filed it

The City of Toronto delivers essential local maintenance services through multiple divisions, including road repair, tree maintenance, grass cutting, and waste collection. Residents of Toronto consistently identify slow response times, repeated service requests, and lack of coordination as key frustrations with local maintenance services. Routine issues such as potholes, overgrown grass, minor tree maintenance, litter, and illegal dumping often require multiple service requests across different divisions, increasing costs and delaying resolution.

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A more coordinated, neighbourhood-focused approach to service delivery has the potential to reduce duplication, improve response times, and deliver better value for taxpayers. Local residents, Business Improvement Areas, and community organizations have direct, on-the-ground knowledge of maintenance priorities and can help the City respond more effectively. A clean, beautiful, well maintained city must be a priority.

Staff recommended

Councillor Anthony Perruzza, seconded by Councillor Nick Mantas, recommends that: 1. City Council direct the City Manager to report to the next meeting of City Council on a pilot program to establish a Ward-Based Maintenance Team, composed of City staff trained and equipped to perform: a. litter collection and illegal dumping clean up; b. grass cutting and landscaping; c. minor tree trimming and debris removal; d. pothole and minor sidewalk repair; and e.

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general public realm maintenance. 2. City Council direct the City Manager to include in the report requested in Recommendation 1 above the following elements in the design of the Ward-Based Maintenance Team pilot: a. use existing staff and resources, with a focus on improving coordination across divisions; b. include a locally informed work plan, developed in consultation with the ward Councillor, resident associations and community groups, and Local Business Improvement Areas; and c. be implemented in four wards across the City with one in each Community Council District. 3. City Council direct the City Manager to include in the report on the Ward-Based Maintenance Team pilot program requested in Recommendation 1 above: a. operational feasibility within existing collective agreements; b. opportunities to integrate existing staff and resources; c. opportunities to reduce 311 service backlogs and repeat calls; d. cost implications and potential efficiencies; and e. potential service level improvements and response times.

On the record

The item as the City filed it

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