The filed record
Using 311 and Other Data to Identify Trends and Improve Service Delivery in Solid Waste Management Services
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The decision
2026-07-06 · Service Excellence Committee · adopted
As filed
The Service Excellence Committee: 1. Received the report (June 19, 2026) from the General Manager, Solid Waste Management Services, for information.
On the agenda
As the city filed it
At its meeting on March 23, 2026, the Service Excellence Committee requested the General Manager, Solid Waste Management Services (SWMS) to report back to the Service Excellence Committee at its meeting on July 6, 2026, on how the Division uses 311 service request (SR) data, as well as other data sources, to identify trends and make service improvements. Solid Waste Management Services utilizes a range of integrated data sources to support informed decision making and ensure safe, efficient and timely delivery of services.
Show the rest of As the city filed it, 600 more characters as filed
This includes tonnage data, asset information, geospatial data, operational performance data and 311 service request data. These data sources play a critical role in planning and allocating sufficient resources, identifying trends, and forecasting budget. They also support the Division with asset lifecycle management, safe and efficient coordination and optimization of collection routes and the ability to identify high-demand locations or areas. Additionally, this data provides insight into contractor performance and supports continuous improvement initiatives and long-term strategic planning.
Staff recommended
The General Manager, Solid Waste Management Services recommends that: 1. The Service Excellence Committee receive this report for information.