Extension of Payment Services Agreement with Passport Parking Inc.

The GreenP app was designed as a platform which is anticipated to be expanded to other channels, such as providing further functionality such as TPA monthly permitting program. As indicated by the usage statistics, the GreenP app has been well received by our customers due to its convenience, fast transaction time, and the ability to extend parking transactions, as well as issuing and tracking parking receipts. Passport Parking Inc. (Passport), our system provider, has provided excellent service, meeting all service level and system performance metrics with only two minor outages in four years. In addition, the vendor has been flexible and met tight timeframes for services, such as the introduction of the King Street Pilot and Eglinton Crosstown discount functionality, further supporting City initiatives. Passport is the largest provider of mobile payment parking programs in North America with approximately 900 locations, including the cities of Chicago, Boston, Montréal, and Victoria. Passport and TPA are currently working on Version 2 of the app (V2), which will add significant functionality to the already very popular GreenP app, including new payment options (Apple Pay and Android Pay) and enhanced mapping and geolocation capability. In addition to V2 of the app, Passport is providing an enhanced dashboard-based analytics tool which will allow TPA to better analyse and manage its parking systems and to know our customers which will improve the efficiency of our marketing activities. This will also improve our ability to engage with the City of Toronto's Business Improvement Areas. The GreenP app is a major component of TPA's modernization and transformation strategy. TPA is committed to offering innovative new services to its customers in order to continue to improve the customer experience and deliver top quality, efficient services through technology and support its strategic objective to be known as the preferred choice of parkers and a leader in parking. The modernization and transformation strategy is designed to ensure that TPA operates efficiently and delivers value to all stakeholders and potentially partner with other applications such as Bike Share Toronto or Waze. The system is based on a customized software as a service platform operated by Passport. Passport was the successful proponent selected through an open public procurement process undertaken in late 2013. As per the Request for Proposals (RFP) terms, the initial contract term began in March 2015 for a three-year term, with an option for two additional years in favour of TPA which TPA exercised. The current contract expires on March 31, 2020 and TPA is seeking to renew and extend upon similar terms and conditions. As per the fee proposal submitted by Passport as part of the RFP process, each initial transaction is subject to a fee to TPA of slightly under $0.10. The app allows customers to extend an initial transaction, which is subject to an additional fee of the same amount. Approximately 15 percent of transactions are extended so the average fee per fully completed transaction is about $0.11.