Advancing a New Culture of Innovation and Partnership

Toronto Civic Accelerator Program and CivicLabTO, led by the Toronto Office of Partnerships, Information and Technology and the Customer Experience Transformation and Innovation Program, are two new unique opportunities to strengthen an environment of innovation and collaboration. CivicLabTO focuses on strategic alliances with the academic sector while Toronto Civic Accelerator Program focuses on business partnerships to address City challenges and opportunities through research, program development and the creation of new products and services. Customer Experience Transformation and Innovation and the Toronto Office of Partnership provide support and leadership in developing, supporting and embedding a culture of collaboration and innovation at the City. Toronto Office of Partnership develops and stewards strategic partnerships with corporate, philanthropic and institutional partners. These partnerships bring new expertise, knowledge, innovation and resources to address City challenges and explore new opportunities in support of programs that improve the lives of residents. Likewise, Customer Experience Transformation and Innovation works with programs and technology in an effort to apply a more outside-in and collaborative approach to the design and delivery of services and outcomes across the City. Whether a resident or a business operating in Toronto, Customer Experience Transformation and Innovation will look at interactions across these different segments and try to create more consistent and better experiences. The City will promote and support innovation through collaboration and the empowerment of multi-disciplinary teams that seek to understand, empathize and engage users through Human-Centred Design, iterative testing and prototyping, challenging existing business models and leveraging data and technology.