Wheel-Trans Update on Public Consultation and COVID-19 Response

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The decision

2020-12-16 · Toronto City Council · adopted

As filed

City Council on December 16, 17 and 18, 2020, adopted the following: 1. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission to deploy and schedule larger fleet vehicles when providing Wheel-Trans ride share to facilitate physical distancing and other public health guidelines where needed and to incorporate verbal and visual announcements requesting passengers practice physical distancing while riding the TTC and to report back to the Toronto Accessibility Advisory Committee in the first quarter of 2021.

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2. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission, to consult with accessibility stakeholders on options for remote participation in the Wheel Trans appeals process as well as establish public guidelines, in compliance with current Toronto Public Health recommendations, to promote in-person and remote appeals and to ensure accommodations are available as requested, and to report back to the Toronto Accessibility Advisory Committee in the third quarter of 2021.

On the agenda

As the city filed it

Dwayne Geddes, Head of Wheel-Trans, TTC, provided an update on the public consultations held for customers to receive feedback from parents travelling with infants and strollers and the potential use of skype for appeals. The presentation included an overview of TTC's service modifications as a response to COVID-19.

Staff recommended

The Toronto Accessibility Advisory Committee recommends to the Executive Committee that: 1. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission to deploy and schedule larger fleet vehicles when providing Wheel-Trans ride share to facilitate physical distancing and other public health guidelines where needed and to incorporate verbal and visual announcements requesting passengers practice physical distancing while riding the TTC and report back to the Toronto Accessibility Advisory Committee in the first quarter of 2021.

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2. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission, to consult with accessibility stakeholders on options for remote participation in the Wheel Trans appeals process as well as establish public guidelines, in compliance with current Toronto Public Health recommendations, to promote in-person and remote appeals and to ensure accommodations are available as requested, and report back to the Toronto Accessibility Advisory Committee in the third quarter of 2021.

Considered

2020-12-10 · Executive Committee · adopted
Decision as filed
The Executive Committee recommends that: 1. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission to deploy and schedule larger fleet vehicles when providing Wheel-Trans ride share to facilitate physical distancing and other public health guidelines where needed and to incorporate verbal and visual announcements requesting passengers practice physical distancing while riding the TTC and to report back to the Toronto Accessibility Advisory Committee in the first quarter of 2021.
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2. City Council request the Toronto Transit Commission Board to request Chief Executive Officer, Toronto Transit Commission, to consult with accessibility stakeholders on options for remote participation in the Wheel Trans appeals process as well as establish public guidelines, in compliance with current Toronto Public Health recommendations, to promote in-person and remote appeals and to ensure accommodations are available as requested, and to report back to the Toronto Accessibility Advisory Committee in the third quarter of 2021.
2020-12-16 · Toronto City Council · adopted

On the record

The item as the City filed it

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