The filed record
Customer Experience Transformation - Accessibility in Customer Service
The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.
The decision
2021-04-01 · Toronto Accessibility Advisory Committee · received
As filed
The Toronto Accessibility Advisory Committee received the item for information.
On the agenda
As the city filed it
Robbie Grewal, Director, Strategic Policy and Planning, Corporate Services will give a presentation on Customer Experience Transformation - Accessibility in Customer Service. As part of the City's Customer Experience Transformation, a cross-disciplinary team of staff with expertise in strategic planning, process engineering, customer experience engagement and operations, and technology enablement has been formed. This
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presentation will highlight the initiatives that this team have been proposing and initiating to improve customer service delivery at the City, including approaches that will improve service delivery specifically for people with disabilities.
On the record
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