Decommissioning Traditional Fax Lines across City Divisions - Action Plan

The continued use of traditional fax lines carries extra costs, creates inefficiencies and can expose the City to regulatory compliance risks such as privacy or data breaches through unauthorized document access. The Technology Services Division has been consulting with other divisions in assessing the current state of traditional fax lines. The purpose of this report is to provide an overview of the action plan to systematically phase out traditional fax lines and implement a modernized virtual fax solution across City divisions. This plan will highlight the road map for the transition from current state (physical fax devices) to the future state (virtual fax services), based on best practices and experience of the divisions that have already and successfully transitioned to the virtual fax solution.