311 Toronto Service Insight Surveys

The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.

The decision

2023-12-06 · General Government Committee · adopted

As filed

The General Government Committee: 1. Receive the report (November 22, 2023) from the Executive Director, Customer Experience Division 311 Toronto for information.

On the agenda

As the city filed it

City Council, the Customer Experience Division (CXD), and 311 Toronto's (311) integrated service divisions (ISDs) have expressed an interest in better understanding satisfaction levels for 311 service users and improving how the City closes the service loop with customers. In response to these interests, Customer Experience Division is in the process of establishing a survey capability proof of concept (POC) that will enable the collection, analysis, and utilization of customer insights from key moments within the customer journey to enhance the customer experience.

Show the rest of As the city filed it, 120 more characters as filed

The purpose of this report is to provide background information and progress on the development of the proof of concept.

Staff recommended

The Executive Director, Customer Experience Division, recommends that: 1. The General Government Committee receive this report for information.

On the record

The item as the City filed it