The filed record
Ensuring Fairness in Water Billing, Metering and Customer Service - by Councillor Jamaal Myers, seconded by Councillor Vincent Crisanti
The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.
The decision
2023-06-14 · Toronto City Council · adopted
As filed
City Council on June 14 and 15, 2023, adopted the following: 1. City Council amend the definition of Low Income Person in Section 849-26 of Chapter 849 of the City of Toronto Municipal Code, Water and Sewage Services and Utility Bill, by increasing the income threshold from "$50,000 or less" to "$55,000 or less" to read: "A person who has a household income of $55,000, calculated on the combined gross income of all persons occupying the subject property, and is a customer." 2.
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City Council further amend the definition of Low Income Person in Section 849-26 of Chapter 849 to provide that the income threshold be adjusted on January 1, 2024 and annually thereafter in an amount equal to the percentage change in the Consumer Price Index for Toronto for all items, as published by Statistics Canada, for the 12-month period ending on December 31 of the preceding year.
On the agenda
As the city filed it
In June 2012, City Council adopted Item CC24.7 - Implementation of Measures related to Ombudsman's Report: "Water Works: An Investigation into Water Billing, Metering and Customer Service", to respond to recommendations contained in the April 2012 Ombudsman's report: "Water Works: An Investigation into Water Billing, Metering and Customer Service". Measures adopted by Council at that time included a proposed amendment in the Ombudsman's report surrounding making adjustments to billings where warranted.
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Water and Sewage Services and Utility Bill, Article III Collections and Billing, Chapter 849-26, has defined a Low Income Person as, "A person who has a household income of $50,000 or less, calculated on the combined gross income of all persons occupying the subject property, and is a customer." Given that the $50,000 value has not been adjusted since 2012 while costs have risen, we are seeking that the definition of Low Income Person be adjusted annually in line with the Consumer Price Index, to ensure that the method continues to serve the people for whom it was designed.
Staff recommended
Councillor Jamaal Myers, seconded by Councillor Vincent Crisanti, recommends that: 1. City Council amend the definition of Low Income Person in Section 849-26 of Chapter 849 of the City of Toronto Municipal Code, Water and Sewage Services and Utility Bill, by increasing the income threshold from "$50,000 or less" to "$55,000 or less" to read: "A person who has a household income of $55,000, calculated on the combined gross income of all persons occupying the subject property, and is a customer." 2.
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City Council further amend the definition of Low Income Person in Section 849-26 of Chapter 849 to provide that the income threshold be adjusted on January 1, 2024 and annually thereafter in an amount equal to the percentage change in the Consumer Price Index for Toronto for all items, as published by Statistics Canada, for the 12-month period ending on December 31 of the preceding year.
On the record
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