The filed record
Service Excellence at the City of Toronto
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The decision
2023-12-18 · Service Excellence Committee · amended
As filed
The Service Excellence Committee: 1. Requested the the City Manager, in consultation with the Executive Director, Customer Excellence (311), to report back to the Service Excellence Committee by the end of March 2024 on efforts underway to enhance the compliments and complaints mechanisms across various divisions and City Offices. 2. Requested the City Manager, in consultation with the Executive Director, Customer Excellence
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(311), to report back to the Service Excellence Committee by the end of March 2024 on a reporting system that includes Ward Dashboards and key performance indicator data from individual City Divisions.
On the agenda
As the city filed it
The Committee will hear a presentation from Paul Johnson, City Manager and Gary Yorke, Executive Director, Customer Experience on service excellence at the City of Toronto.