Service Excellence Committee

The full agenda, as filed

All 1 items in the clerk’s order. Each carries the city’s own words: the staff recommendation, what the body decided, and its status. Nothing below is written by us.

• SE1.1amended

  Service Excellence at the City of Toronto

  The Committee will hear a presentation from Paul Johnson, City Manager and Gary Yorke, Executive Director, Customer Experience on service excellence at the City of Toronto.

  The Service Excellence Committee: 1. Requested the the City Manager, in consultation with the Executive Director, Customer Excellence (311), to report back to the Service Excellence Committee by the end of March 2024 on efforts underway to enhance the compliments and complaints mechanisms across various divisions and City Offices. 2. Requested the City Manager, in consultation with the Executive Director, Customer Excellence (311), to report back to the Service Excellence Committee by the end of March 2024 on a reporting system that includes Ward Dashboards and key performance indicator data from individual City Divisions.