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General Government Committee · 2024-05-30 · 2024.GG13.16

The filed record

Innovative Partnership to Accelerate Digital Services with Payments

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The decision

2024-06-26 · Toronto City Council · amended

As filed

City Council on June 26 and 27, 2024, adopted the following: 1. City Council direct the Deputy City Manager, Corporate Services to: a. report back to City Council by the end of the first quarter of 2025 on a digital payments strategy and approach to competitively procure a digital payments provider for the City of Toronto, prior to launching the procurement; and b. report back to City Council on the results of the procurement process by the end of second quarter of 2026, prior to awarding the contract.

On the agenda

As the city filed it

In December 2023, City staff provided an update to the General Government Committee on the Phase 1 implementation of the MyToronto Pay platform, a City-branded and customized version of PayIt, which highlighted achievements and opportunities for improvement. Continued progress has been made in enhancing customer experiences and refining the City's digital payments vision since then. This report provides an overview of the City's approach for: - Developing business requirements for digital payment functionalities, which will be informed by: - Conducting City-wide future visioning activities with key business divisions.

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- Gathering customer requirements through a public engagement. - Researching the approach to digital payments undertaken by other jurisdictions and organizations. - Conducting a robust, open, and competitive procurement process for the selection of a suitable vendor. - Extending the current PayIt contract as permitted by the original contract terms to maintain business continuity for the City and its residents using the MyToronto Pay platform.

Staff recommended

The Deputy City Manager, Corporate Services recommends that: 1. City Council receive this report for information.

Considered

  • 2024-05-30 · General Government Committee · adopted

    Decision as filed

    The General Government Committee recommend that: 1. City Council receive the report (May 17, 2024) from the Deputy City Manager, Corporate Services for information.

  • 2024-06-26 · Toronto City Council · amended

On the record

The item as the City filed it

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