The filed record
Feasibility study of delivering a centralized on-demand accessible taxicab dispatch service through the existing Wheel-Trans service - by Chair Jamaal Myers, seconded by Commissioner Dianne Saxe
The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.
The decision
2025-09-10 · Toronto Transit Commission Board · adopted
As filed
The TTC Board requested Toronto Transit Commission staff to work with the Executive Director, Municipal Licensing and Standards on the feasibility of delivering a centralized on-demand accessible taxicab dispatch service through the existing Wheel-Trans service.
On the agenda
As the city filed it
Through item 2024.EX19.4, City Council directed Municipal Licensing and Standards (MLS) to report to the Executive Committee with recommendations on further cost analysis, cost-benefit analysis and possible operational models for a proposed Centralized Dispatch Service (CDS), including utilizing existing dispatch service through Wheel-Trans. A CDS is a system that connects Toronto residents with wheelchair accessible vehicle taxis on-demand, regardless of which broker that taxi is connected to.
Show the rest of As the city filed it, 699 more characters as filed
The TTC already utilizes a CDS system to connect Wheel-trans service customers with wheelchair accessible taxis. As part of the discussion of 2024.EX19.4, Councillors expressed interest in understanding whether the CDS could be delivered by the existing Wheel-Trans service and/or draw upon their expertise having operated a CDS system. This motion allows TTC staff to engage with MLS staff in more in-depth discussions between MLS and TTC staff about the feasibility of using the existing Wheel-Trans operated CDS service. This would include establishing a project team, identifying business requirements and necessary resources for a CDS, and developing a detailed business case and cost estimate.
Staff recommended
TTC Board request Toronto Transit Commission staff to work with the Executive Director, Municipal Licensing and Standards on the feasibility of delivering a centralized on-demand accessible taxicab dispatch service through the existing Wheel-Trans service.
On the record
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