Ombudsman Toronto Report - No Refunds for Discontinued TTC Tickets and Tokens: An Investigation Behind How the Decision was Made

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The decision

2026-06-24 · Toronto City Council · deferred

As filed

City Council on June 24 and 25, 2026, deferred consideration of Item CC42.1 to the July 29, 30, and 31, 2026, meeting of City Council.

On the agenda

As the city filed it

On August 6, 2025, I notified the Toronto Transit Commission of my intention to investigate the process leading up to the Toronto Transit Commission's decision not to provide refunds or credits for discontinued legacy fares. I have concluded my investigation and am submitting my report, dated June 17, 2026, to City Council for consideration at its June 24 to 26, 2026, meeting. Toronto Transit Commission leadership and the Toronto Transit Commission Board have had an opportunity to review this report.

Show the rest of As the city filed it, 123 more characters as filed

This report makes eight recommendations which Toronto Transit Commission leadership and the Board have agreed to implement.

Staff recommended

The Ombudsman recommends that: 1. City Council receive the report, "No refunds for discontinued Toronto Transit Commission tickets and tokens: An investigation behind how the decision was made" (June 17, 2026) for information.

On the record

The item as the City filed it