city services
Toronto Water to use customer service data to improve 311 response times and water service quality
Toronto Water presented how it uses customer feedback and operational data to improve service delivery through its partnership with 311. The report highlights data-driven improvements already made and outlines plans to strengthen how the utility uses data to enhance service quality, timeliness, and customer experience across water, wastewater, and stormwater services.
The journey
Tue, Jul 21 · Executive Committee · adopted
Decision
Report received for information.
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Why is this story here?
RoutineThe item discloses how Toronto Water currently uses data to monitor and improve service delivery. No new decision, policy change, budget allocation, or resource reallocation is made. The report reviews past and planned improvements to service processes, not a change to what the institution is or does fundamentally.Invisible to residentsThe item is an information report on internal processes and data usage by Toronto Water. Residents do not experience the presentation of the report itself. The actual improvements in water service, if they occur and are felt, would be salience events, but the report being received changes nobody's week.
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