The filed record
Accelerating Sod Repairs Resulting from Snow Clearing - by Councillor Vincent Crisanti, seconded by Councillor Stephen Holyday
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The decision
2026-03-25 · Toronto City Council · adopted
As filed
City Council on March 25 and 26, 2026, adopted the following: 1. City Council direct the General Manager, Transportation Services, in consultation with the Executive Director, Customer Experience, to create a dedicated service request (problem) code for sod damage caused by sidewalk snowplows, and to ensure that sod repairs resulting from sidewalk snow plow damage in the preceding winter season are completed by June 30 of each year.
On the agenda
As the city filed it
As Toronto leaves behind the 2025/26 Winter season, now is the time to start planning for repairs to sod damage resulting from snow-clearing operations. When a customer contacts 311 to report sod damage, 311 communicates Transportation Services' service standard of up to 12 months for completing repairs. For a simple repair that can happen in a matter of weeks following the Winter season, this 1-year timeframe is unacceptable.
Show the rest of As the city filed it, 655 more characters as filed
Torontonians deserve a faster and more realistic turnaround time so that they can enjoy their neighborhoods as we head into the Spring/Summer months. By giving sod damage caused by sidewalk plows a dedicated service request code, it would be easier to sort through repairs and address sod damage in a timely manner. If passed, this motion would enable improved customer service that explicitly targets sod damage, making it easier and faster to complete these repairs within a realistic timeframe. Reason for Urgency: To ensure that sod repairs resulting from sidewalk snow plow damage in the preceding winter season are completed by June 30 of this year.
Staff recommended
Councillor Vincent Crisanti, seconded by Councillor Stephen Holyday, recommends that: 1. City Council direct the General Manager, Transportation Services, in consultation with the Executive Director, Customer Experience, to create a dedicated service request (problem) code for sod damage caused by sidewalk snowplows, and to ensure that sod repairs resulting from sidewalk snow plow damage in the preceding winter season are completed by June 30 of each year.
On the record
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