311 Enhancements

1. Parks and Recreation Integration: - Despite ongoing efforts, the full integration of Parks and Recreation services within the 311 system has not yet been achieved. - This continues to hinder efficient service delivery and resolution of resident concerns related to park amenities. 2. Reporting Utility Box Issues: - The 311 system currently lacks the functionality to report issues with utility boxes belonging to providers like Toronto Hydro, Rogers, and Bell. - This forces residents, including myself, to rely on their Constituency Offices to address these issues, often resulting in the Constituency Office simply contacting 311. 3. Graffiti Reporting Issues: - The 311 app presents several usability challenges related to graffiti reporting: - The "emergency" prompt for all graffiti reports is inappropriate and lacks nuance. - The "hateful" prompt for graffiti on Astral litter bins lacks options for "Maybe" or "Uncertain," potentially hindering accurate reporting. - Reporting graffiti on street litter bins results in an error message ("Not Found") within the app search engine. - While I acknowledge that the issue with reporting graffiti on street litter bins has been addressed, I request confirmation that this issue has been fully resolved. 4. Missing Graffiti Reporting Options: - The 311 app currently lacks options for reporting graffiti on utility poles. This omission hinders the ability of residents to report this type of vandalism. 5. Fax Number Prompt: - The 311 system continues to prompt users to provide their fax number during contact information entry. This outdated request should be removed. 6. Service Request Orders "Contact 311" Prompt: - When searching for Service Request Orders for "graffiti removal in progress," the system often directs users to "Contact 311." This creates unnecessary confusion and delays in accessing information.