Toronto Transit Commission Board
The full agenda, as filed
All 18 items in the clerk’s order. Each carries the city’s own words: the staff recommendation, what the body decided, and its status. Nothing below is written by us.
TTC14.1received
Chief Executive Officer’s Report - April 2026
The CEO's Report was created in 2012, replacing the Chief General Manager's Report. Over time, it has evolved into a focused monthly overview to support performance tracking and is submitted to the TTC Board for information. Copies of the report are also forwarded to Members of Toronto City Council, the City Manager and the City Chief Financial Officer, and made available on https://www.ttc.ca/transparency-and-accountability/CEOs-Report The CEO's Report offers a rotating review of service delivery performance across the TTC's transit modes. The current edition highlights bus service, featuring key performance indicators (KPIs) through the end of February 2026.
The Toronto Transit Commission received the Chief Executive Officer's Report - April 2026 for information.
TTC14.2received
The Advisory Committee on Accessible Transit (ACAT) is forwarding the approved minutes of its General monthly meetings of January 29, 2026 and February 26, 2026 to the April 2026 Board Meeting for information. At the January meeting, ACAT members received information about the TTC's Indigenous Reconciliation Action Strategy and about the elevator and escalator outages dashboard redesign for the TTC website. The Committee emphasized the importance of screen reader compatibility and provided feedback on how to categorize outages as not all outages make a station inaccessible. There was also an in-camera session to discuss an LRT simulation exercise some ACAT members attended in advance of the Line 5 opening. At the February meeting, ACAT members received a deputation about the visibility of vehicle numbers inside Wheel-Trans buses. TTC staff confirmed Wheel-Trans Customer Service have information about vehicle numbers and may share the details with customers if a customer provides specific trip information. The Committee discussed a bus stop removed on Finch Avenue West and received an explanation from TTC staff about the parameters and distances considered when stops were removed along the Line 6 Finch West LRT route. There were no subcommittee meetings held in January 2026. The following is a summary of the main topics discussed at the February ACAT Subcommittee Meetings: Communications Subcommittee Line 5 Eglinton LRT opening: Communications and bus route changes were reviewed as well as Line 5 signage, wayfinding maps of stations, and wayfinding in interchange stations. Design Review Subcommittee Waterfront East LRT accessibility concerns. Stanchion and handhold strap colour contrast. Line 5 opening feedback and review of accessibility, including audible announcements. Strategy and Planning Subcommittee Yonge North Subway Extension plans for Access Hub relocation, Wheel-Trans drop off and pick up locations and future wayfinding plans. Wheel-Trans Operations Subcommittee Wheel-Trans Transformation modernization goals of system integration, automation, and improved customer experience. Wheel-Trans app and Self-booking Website functionality and tracking system improvements. Planning and coordination efforts to maintain service continuity during major events like FIFA.
The Toronto Transit Commission received the Approved Minutes of the Advisory Committee on Accessible Transit (ACAT) General Monthly Meetings of January 29 and February 26, 2026 for information.
TTC14.3amended
Improving LRT and Streetcar Speed and Reliability
As directed by the TTC Board through TTC11.8 and TTC11.9, staff are reporting back on ongoing initiatives to improve the speed and reliability of the TTC's streetcar and Light Rail Transit (LRT) networks. These initiatives are central to TTC's core mission of providing customers with reliable and efficient service, and supporting the 2026-2028 Ridership Growth Strategy. To improve streetcar and LRT speed and reliability, TTC is advancing a suite of operational and infrastructure measures summarized in Figure 1. Compared to the initial opening, average afternoon peak round-trip travel time has improved by approximately 10 minutes on Line 5 and approximately 20 minutes on Line 6. 1. Surface Transit Priority Measures Toolkit: In partnership with Toronto Metropolitan University, a comprehensive framework is being developed to identify congestion and delay issues. This includes guiding a coordinated implementation of transit priority solutions, including curb regulations, transit lanes, turn restrictions, transit signal priority (TSP), and stop balancing. 2. Streetcar Switch Modernization: TTC continues to upgrade the current obsolete electrically controlled switches as part of an ongoing multi-year signaling modernization program with a focus on eliminating "stop-check-go" where feasible and safe to do so. 3. Operating Rules Review: A systematic review of speed-related operating rules is underway for streetcar and LRT. 4. Transit Signal Priority Enhancements: Recent TSP enhancements, including green extensions, red truncations, lagging left-turns, and phase rotation, have delivered travel time savings of up to 42% per intersection. In 2026, the TTC and the City project at least 70 new or updated installations, with long-term plans to expand TSP to over 800 intersections. Additional staffing and resources are expected to be modest and will be addressed through future capital and operating budget submissions, subject to board approval. 5. Streetcar Stop Balancing: A network-wide review of streetcar stop spacing is in progress, informed by international benchmarks and accessibility best practices. Recommendations will align with future updated Service Standards. 6. Line Management Enhancements: Interventions including dwell time reduction, improved line supervision, and terminal procedures, have reduced travel time and improved service reliability. The TTC plans to report back on the progress of these initiatives in Q1 2027.
It is recommended that the TTC Board: 1. Direct staff to continue to: implement enhanced Transit Signal Priority strategies on Lines 5 and 6 and streetcar routes; review and implement operating rule changes related to Light Rail Transit and streetcar operating speeds; implement and expand Transit Signal Priority in the city to improve transit travel times; and perform a network-wide review of streetcar stop spacing informed by international benchmarks, service standards, and accessibility best practices. 2. Request that staff report back to the TTC Board in Q1 2027 with an update on LRT and streetcar speed, reliability initiatives and communications plans for any changes. 3. Direct the TTC to request the City of Toronto and Transportation Services to develop strategies to address delays and congestion at surface transit terminus hubs to improve on time performance and reliability, and consider implementing measures such as turn restrictions, signal priority, and modifying or installing new stop lights to prioritize access and egress for transit vehicles at station entrances. 4. That TTC staff investigate, at busier stops, raising streetcar stop levels to improve speed along streetcar lines.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Direct staff to continue to: implement enhanced Transit Signal Priority strategies on Lines 5 and 6 and streetcar routes; review and implement operating rule changes related to Light Rail Transit and streetcar operating speeds; implement and expand Transit Signal Priority in the city to improve transit travel times; and perform a network-wide review of streetcar stop spacing informed by international benchmarks, service standards, and accessibility best practices. 2. Request that staff report back to the TTC Board in Q1 2027 with an update on LRT and streetcar speed and reliability initiatives.
TTC14.4amended
TTC Special Constable Service 2025 Annual Report
This report provides an annual update on services provided by the Special Constable Service. The Special Constable Service Annual Report is prepared to comply with the Special Constable Agreement between the Toronto Police Service (TPS) Board and the Toronto Transit Commission (TTC). The Agreement requires the TTC to provide an annual report to the TPS Board outlining key data and information regarding enforcement activities, training, use of force activities, supervision, complaints, and other issues. The Special Constable Service 2025 Annual Report to be provided to the TPS Board is attached as Appendix 1. This also responds to an April 2024 TTC Board motion directing the TTC to consider expanding the scope of the Use of Discretion Policy to all personnel in customer-facing operations.
The TTC Board: 1. Approved the transmittal of the attached Attachment 2 - Special Constable Service 2025 Annual Report to the Toronto Police Services Board as per Section 9.12 of the Special Constable Agreement between the Toronto Police Services Board and the TTC. 2. Forwarded a copy of the report to the City of Toronto's Confronting Anti-Black Racism (CABR) Unit for review with a request to comment on the collection of race related statistics.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the transmittal of the attached Attachment 2 - Special Constable Service 2025 Annual Report to the Toronto Police Services Board as per Section 9.12 of the Special Constable Agreement between the Toronto Police Services Board and the TTC.
TTC14.5deferred
Updates to the CEO’s Delegated Authority
The Authorization for Expenditures and Other Commitments policy defines the framework to make purchases and/or commitments on behalf of the TTC and covers the Board's delegation of authority to the Chief Executive Officer ("CEO") to authorize expenditures including contract awards and amendments. In June 2025, the Board approved updates to the CEO's delegation of authority that permit the CEO to approve contract awards, and amendments, up to the approved budget amount. The Board's approval included a requirement to report back on a semi-annual basis on contracts awarded under the delegated authority that exceed $5 million. For single source contracts, including all amendments, the CEO's delegation of authority amount was not updated and remained at a total of $500,000. The proposed update as set out in this report requests additional delegated authority for the CEO to award single source contracts, including amendments, up to a cumulative value $5 million, inclusive of taxes. For single source contracts that exceed $5 million, additional approval from the Chair or Vice-Chair is required. The recommendations also ensure that any delegated authority provided by the Board to the CEO may be further delegated by the CEO to their designates. The report also provides additional delegated authority to the CEO during the break in Board meetings from July - December 2026 arising from the municipal elections. These changes support: TTC's Corporate Plan, Action 5.1.1 Efficiencies in Business Processes: streamlining and optimizing existing business processes to enhance operational effectiveness. City of Toronto Council and TTC Board requests for increased efficiencies related to the contract award process.
The TTC Board, on April 16, 2026, deferred consideration of Item TTC14.5.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve amending the TTC Authorization for Expenditures and Other Commitments policy, by delegating additional authority to the Chief Executive Officer (which authority may be further delegated by the Chief Executive Officer to their designates) as set out below provided that the contract award and amendment amounts are within the TTC's approved budget. single source awards and amendments (cumulative value) Up to $5 million (inclusive of taxes) single source awards and amendments (cumulative value) Over $5 million (inclusive of taxes) and up to approved budget, with the approval of the Chair or Vice-Chair 2. Notwithstanding any current policy, authorize the Chief Executive Officer to delegate any financial authority amount, which has been delegated by the Board to the Chief Executive Officer, to their designates as determined by the Chief Executive Officer in consultation with the Chief Financial Officer. 3. Direct the Chief Executive Officer to report to the Board on a semi-annual basis on the following: All contract awards that exceed $5 million, inclusive of taxes; All contract awards regardless of value where the term of the contract, including option years, exceeds 5 years, save and except if the projected term of capital funding for the project and contract, as approved by the Board and City Council, is greater than 5 years; and All single source contract awards that exceed $2.5 million, inclusive of taxes. 4. In order to ensure continuity of services during a municipal election year, that from the last scheduled Board meeting on July 22, 2026, until the next scheduled Board meeting (which is currently scheduled for December 15, 2026), the following additional authorities shall be delegated to the Chief Executive Officer (as may be further delegated by the CEO): Award, or amend existing contracts, in response to an emergency, otherwise defined as any situation of extreme urgency brought about by unforeseeable events that requires the immediate procurement of goods and services to address a material and imminent risk to health, safety, security, cybersecurity, property, the environment or other public interests of the TTC and/or the City of Toronto. Award, or amend existing, contracts required to ensure critical and time sensitive TTC operating and capital activities continue to move forward and are not delayed. In consultation with the Chief Financial Officer, to enter into agreements, including any amendments and extensions, with other orders of government, including their agencies, to take actions as required to preserve the TTC's ability to secure intergovernmental funding or financing opportunities that may arise, including entering into any necessary agreements with other levels of government to receive such funding. 5. Direct the Chief Executive Officer or designate to report to the first Board meeting of the new term on the exercise of any delegated authority under Recommendation 4 above.
TTC14.6amended
Financial and Major Projects Update for the Year Ended December 31, 2025
This report sets out the operating and capital financial results for TTC Conventional and Wheel-Trans services and provides a status update of the TTC's major capital projects for the year ended December 31, 2025. Preliminary year-end results indicate a net favourable operating variance of $0.1 million, with a $120.6 million (8.2%) revenue shortfall, fully offset by $120.7 million (4.2%) in under-expenditures. The unfavourable revenue variance was driven by lower Provincial Funding due to the deferred opening of Lines 5 and 6, lower-than-anticipated ridership driving reduced passenger revenue, and reduced draws from the TTC Stabilization Reserve, partially offset by higher ancillary revenues from third-party recoveries. The favourable expenditure variance was primarily due to the delayed opening of Line 5 and Line 6, lower than anticipated service costs resulted from project delays, diesel savings, labour and benefits savings associated with workforce vacancies, and lower PRESTO fees consistent with reduced passenger revenue. Based on year-end results, the capital expenditures incurred for the TTC's base capital program totalled $1.640 billion, representing a year-end spending rate of 92.0% of the 2025 Approved Capital Budget. In addition, the TTC also incurred $20.7 million or 96.9% of the 2025 Approved Capital Budget to continue the capital work program for transit-expansion related initiatives. Combined, the TTC's preliminary year-end spending reached $1.661 billion, representing a 92.1% spending rate overall as noted in Table 3. The preliminary financial results are subject to the year-end audit process, and the audited financial statements will be presented to the Audit and Risk Management Committee on May 26, 2026, and the TTC Board on June 3, 2026.
The TTC Board: 1. Approved the 2025 Capital Budget in-year budget adjustments to offset projects that have had accelerated spending by $61.9 million with projects that have experienced delays and lower spending by $61.9 million, with no debt impact, as outlined in Appendix 4 of this report. 2. Approved expenditure and funding adjustments to the TTC's 2025 Capital Budget for the Equipment program (CTT012) by increasing the 2025 Budget by $0.3 million to reflect the incremental third-party funding received from PowerON, with no debt impact, as outlined in Appendix 4 of this report. 3. Approve expenditure and funding adjustments to the TTC's 2025 Capital Budget for the Bridges and Tunnels program (CTT020) by increasing the 2025 Budget by $0.6 million to reflect the incremental third-party funding received from Crosslinx, with no debt impact, as outlined in Appendix 4 of this report. 4. Authorized the recommended budget adjustments noted in Recommendations 1, 2 and 3 above, and in the TTC's 2025-2034 Capital Budget and Plan, be included in the TTC's Capital Variance Report submission for the 12 months ended December 31, 2025, for City Council consideration and approval. 5. Adopted the action taken in-camera and authorized that the information contained in Confidential Attachment 1 remain confidential as it contains information about a trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the City or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the 2025 Capital Budget in-year budget adjustments to offset projects that have had accelerated spending by $61.9 million with projects that have experienced delays and lower spending by $61.9 million, with no debt impact, as outlined in Appendix 4 of this report. 2. Approve expenditure and funding adjustments to the TTC's 2025 Capital Budget for the Equipment program (CTT012) by increasing the 2025 Budget by $0.3 million to reflect the incremental third-party funding received from PowerON, with no debt impact, as outlined in Appendix 4 of this report. 3. Approve expenditure and funding adjustments to the TTC's 2025 Capital Budget for the Bridges and Tunnels program (CTT020) by increasing the 2025 Budget by $0.6 million to reflect the incremental third-party funding received from Crosslinx, with no debt impact, as outlined in Appendix 4 of this report. 4. Authorize the recommended budget adjustments noted in Recommendations 1, 2 and 3 above, and in the TTC's 2025-2034 Capital Budget and Plan, be included in the TTC's Capital Variance Report submission for the 12 months ended December 31, 2025, for City Council consideration and approval. 5. Authorize that the information contained in Confidential Attachment 1 remain confidential as it contains information about a trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the City or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization.
TTC14.7amended
The purpose of this report is to provide the TTC Board with an update on the TTC-Metrolinx Master E-Fare Collection Outsourcing Agreement. The 2012 TTC-Metrolinx Master E-Fare Collection Outsourcing Agreement (the "Agreement") has an initial term of 15 years which expires on November 28, 2027. The Agreement outlines that it would automatically renew for five years (to 2032) unless either the TTC or Metrolinx provided 24-months' notice of their desire not to renew. In May 2025, Metrolinx provided notice to the TTC to opt-out of the automatic renewal prior to the November 27, 2025 deadline, and their intent to negotiate a new contract.
The TTC Board: 1. Adopted the recommendations in Confidential Attachment 2; and 2. Authorized the information in Confidential Attachment 2 to remain confidential until such time as the final negotiations have been completed and all necessary agreements have been executed. 3. Directed the CEO, Toronto Transit Commission to engage with Metrolinx to make the necessary PRESTO process and technical enhancements to improve TTC's Post-Secondary fare products (including enabling Fare Capping) by offering a digital solution similar to GO Transit's Student ID and to develop a PRESTO-enabled Support Person Assistance Card. 4. Given the importance of an automated fare collection system for TTC's revenue collection, and ensuring TTC understands value for money of current industry offerings, the TTC Board directed TTC staff to complete a market sounding for an automated fare collection system
Staff recommendation as filed
It is recommended that the TTC Board: 1. Adopt the recommendations in Confidential Attachment 2; and 2. Authorize the information in Confidential Attachment 2 to remain confidential until such time as the final negotiations have been completed and all necessary agreements have been executed.
TTC14.8adopted
The General Counsel has adopted the practice of providing the Board with periodic updates on large litigation matters (non-personal injury and accident benefits) where the potential financial impact, both favourable and unfavourable, is $500,000.00 or greater.
The TTC Board: 1. Approved the Confidential Recommendations as set out in the Confidential Attachment 2; and 2. Subject to recommendation 3 below, authorized that the information provided in Confidential Attachment 2 is to remain confidential in its entirety as it contains advice which is subject to client-solicitor privilege. 3. Authorized that the recommendations provided in Confidential Attachment 2 are to remain confidential until the earlier of, (a) a full and final settlement, or (b) a determination by General Counsel that a full and final settlement is not possible.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the Confidential Recommendations as set out in the Confidential Attachment 2; and 2. Subject to recommendation 3 below, authorize that the information provided in Confidential Attachment 2 is to remain confidential in its entirety as it contains advice which is subject to client-solicitor privilege. 3. Authorize that the recommendations provided in Confidential Attachment 2 are to remain confidential until the earlier of, (a) a full and final settlement, or (b) a determination by General Counsel that a full and final settlement is not possible.
TTC14.9adopted
The TTC Board will receive an in-camera update on collective bargaining.
The TTC Board: 1. Authorized that the confidential information remain confidential in its entirety as it contains information pertaining to labour relations or employee negotiations.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Authorize that the confidential information remain confidential in its entirety as it contains information pertaining to labour relations or employee negotiations.
TTC14.10deferred
Chief Executive Officer Performance and Objectives
This report provides information respecting the Chief Executive Officer's performance and objectives.
The TTC Board, on April 16, 2026, deferred consideration of Item TTC14.10 to the June 3, 2026 meeting of the TTC Board.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Authorize that the information contained in Confidential Attachment 1 remain confidential in its entirety as it relates to personal matters about an identifiable individual, including a municipal or local board employee.
TTC14.11adopted
At its June 23, 2025 meeting, the TTC Board delegated authority to the CEO to award contracts (other than single source) provided the award value was within the approved budget, and the contract does not exceed a maximum term of five years, including optional terms, or the projected term of capital funding for a project as otherwise approved by the Board and City Council. TTC Board approval is required to award this competitively bid Wheel-Trans Mobile Data Terminal (MDT) and Automatic Vehicle Location (AVL) contract as the term exceeds five years. Wheel-Trans operations rely on onboard technology to manage vehicle dispatching, trip execution, and communication between Wheel-Trans Operators and Dispatchers. The current MDT and AVL technology installed on Wheel-Trans vehicles has reached end-of-life, which creates operational and reliability risks. As part of the Wheel-Trans 10-Year Transformation Program, the TTC is modernizing key operational systems to ensure the service remains reliable, accessible, and capable of meeting future service expectations.   The recommended contract will replace the legacy MDT/AVL system with a modern platform that provides reliable real-time vehicle tracking, improved communication between operators and dispatch, and enhanced customer information capabilities, including the ability for customers to track their vehicle arrival in real time.
The TTC Board: 1. Authorized the award of a contract to Innovations in Transportation (INIT) Inc. for the Wheel-Trans Mobile Data Terminal and Automatic Vehicle Location hardware, software, implementation, and support services in the amount of $10,599,874.60, inclusive of HST, for an initial term of 11.5 years commencing on May 1, 2026, with an option for a two-year extension for ongoing support and maintenance, valued at $1,559,761.60, inclusive of HST, resulting in a total potential contract value of $12,159,636.20, inclusive of HST.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Authorize the award of a contract to Innovations in Transportation (INIT) Inc. for the Wheel-Trans Mobile Data Terminal and Automatic Vehicle Location hardware, software, implementation, and support services in the amount of $10,599,874.60, inclusive of HST, for an initial term of 11.5 years commencing on May 1, 2026, with an option for a two-year extension for ongoing support and maintenance, valued at $1,559,761.60, inclusive of HST, resulting in a total potential contract value of $12,159,636.20, inclusive of HST.
TTC14.12adopted
Updates to the Audit & Risk Management Committee Terms of Reference
This report is before the Board to seek approval of the revised Terms of Reference for the Audit, Finance and Risk Management Committee. The revisions modernize and clarify the Committee's mandate by expanding oversight responsibilities in key areas, including finance, enterprise risk management, enterprise asset management, safety, and ethical and legal compliance, while strengthening authority, role clarity, and member competency expectations. The updates align the Committee's governance framework with current best practices, City accountability requirements, and the TTC Corporate Plan to support effective Board oversight.
The TTC Board: 1. Approved the Audit, Finance and Risk Management Committee Terms of Reference, attached as Attachment 1.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the Audit, Finance and Risk Management Committee Terms of Reference, attached as Attachment 1.
TTC14.13amended
The TTC has completed a review and update of its Records Retention Schedule to ensure continued alignment with legislative requirements, operational needs, and records management best practices. This update supports the TTC's commitment to responsible information governance, risk mitigation, and compliance with the City of Toronto Act, 2006. Key changes include revisions to retention periods, consolidation of record series, introduction of new record categories, and administrative improvements to enhance clarity and usability for staff. These amendments support improved consistency in recordkeeping, reduce risk associated with unmanaged or outdated information, and provide clearer guidance to staff on the retention and disposition of TTC records. This report recommends that the Board approve amendments to the Records Retention Schedule of the Toronto Transit Commission and further, that City Council amend Toronto Municipal Code Chapter 219, Records, Corporate (Local Boards), to adopt the Board-approved records retention schedule.
The TTC Board: 1. Approved the TTC's Records Retention Schedule, set out in Attachment 2 , with the following amendments: NON-RECORDS (Transitory Records) amend the word 'includes' and replace with 'may include subject to consultation with the Director, Commission Services' remove items b), f) and g) Amend '*Drafts' by removing "Drafts are, by definition, not considered a record. However, in some cases" 2. Requested that City Council amend City of Toronto Municipal Code Chapter 219, Records, Corporate (Local Boards) as set out in Attachment 2.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the amended TTC's Records Retention Schedule, set out in Attachment 2. 2. Request that City Council amend City of Toronto Municipal Code Chapter 219, Records, Corporate (Local Boards) as set out in Attachment 2.
TTC14.14amended
In 2005 and 2007, the Human Rights Tribunal of Ontario (Tribunal) ruled that TTC must consistently and reliably announce aloud all subway stops (2005) and bus and streetcar stops (2007). In both cases, the Tribunal made a series of consequential orders, such as appointing an Official Monitor to oversee TTC compliance and to work with the parties to resolve any disputes and requiring TTC to audit its route stop announcements and monthly report its level of compliance to the Tribunal. These orders continue to be in force. Monthly monitoring and reporting has continued for about 20 years, showing little variation and a high level of compliance. There is now a dispute relating to the application of Tribunal's previous decisions as they relate to Line 5 and Line 6. For Line 5 and Line 6, Metrolinx is the owner of the vehicles and the maintenance of the vehicles, including the automated stop announcement system are contracted by Metrolinx to third parties. A mediation to attempt to resolve the outstanding issues is now scheduled. The recommendations noted above is an attempt to amicably resolved the dispute without the need for mediation or further litigation.
Subject to approval by the Official Monitor as appointed by the Ontario Human Rights Tribunal, the TTC Board approved the following recommendations: 1. That the TTC adopt a quarterly audit cycle for stop announcement compliance requirements arising from Lepofsky v. TTC #1 (2005) and Lepofsky v. TTC #2 (2007), applicable across all TTC operated modes, including Lines 5 (Eglinton Crosstown) and 6 (Finch West), with audit findings consolidated and reported on a quarterly basis to the Tribunal, the Official Monitor, the Ontario Human Rights Commission and David Lepofsky. 2. That the TTC advise the Human Rights Tribunal of Ontario, and the Official Monitor, that it will consent to the application of the audible route stop announcement requirements in Lepofsky v. TTC #2 to Lines 5 and 6, treating the LRT vehicles to the extent that compliance is within TTC's authority or capacity, and that audits for these lines will identify stop announcement issues and any actions taken with respect to TTC staff involvement, while acknowledging that TTC cannot be held accountable for, and will not report on, corrective actions related to technical operating systems owned, maintained, or controlled by third parties. 3. That the TTC continue the established practice of raising issues, proposed improvements, and suggestions related to stop announcement monitoring and reporting directly with the Human Rights Tribunal of Ontario designated Official Monitor, and allowing for the evolution of oversight practices as system modernization continues, in support of conducting reviews that meaningfully serve the accessibility community. 4. That the TTC continue established practices to ensure stop announcements and related fail-safes remain core elements of operator training for all modes TTC operates, including buses, streetcars, subways, and Lines 5 and 6, with clear expectations regarding operator responsibilities when automated systems fail. 5. That the TTC continue established protocols requiring operators to promptly notify designated personnel when automated stop announcement systems are not operating consistently or reliably. 6. That the TTC request that Metrolinx and its vehicle maintainers for Line 5 and Line 6 properly maintain the automated stop announcements systems and ensure that those systems comply with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. 7. That TTC will not apply to the Human Rights Tribunal to materially reduce or eliminate any other terms of the orders in Lepofsky v. TTC #1 and/or Lepofsky v. TTC #2 without first obtaining a mandate to do so from the TTC Board.
Staff recommendation as filed
Subject to approval by the Official Monitor as appointed by the Ontario Human Rights Tribunal, the TTC Board approve the following recommendations: 1. That the TTC adopt a quarterly audit cycle for stop announcement compliance requirements arising from Lepofsky v. TTC #1 (2005) and Lepofsky v. TTC #2 (2007), applicable across all TTC operated modes, including Lines 5 (Eglinton Crosstown) and 6 (Finch West), with audit findings consolidated and reported annually. 2. That the TTC advise the Human Rights Tribunal of Ontario, and the Official Monitor, that it will consent to the application of the audible route stop announcement requirements in Lepofsky v. TTC #2 to Lines 5 and 6, treating the LRT vehicles to the extent that compliance is within TTC's authority or capacity, and that audits for these lines will identify stop announcement issues and any actions taken with respect to TTC staff involvement, while acknowledging that TTC cannot be held accountable for, and will not report on, corrective actions related to technical operating systems owned, maintained, or controlled by third parties. 3. That the TTC continue the established practice of raising issues, proposed improvements, and suggestions related to stop announcement monitoring and reporting directly with the Human Rights Tribunal of Ontario designated Official Monitor, and allowing for the evolution of oversight practices as system modernization continues, in support of conducting reviews that meaningfully serve the accessibility community. 4. That the TTC continue established practices to ensure stop announcements and related fail-safes remain core elements of operator training for all modes TTC operates, including buses, streetcars, subways, and Lines 5 and 6, with clear expectations regarding operator responsibilities when automated systems fail. 5. That the TTC continue established protocols requiring operators to promptly notify designated personnel when automated stop announcement systems are not operating consistently or reliably. 6. That the TTC request that Metrolinx and its vehicle maintainers for Line 5 and Line 6 properly maintain the automated stop announcements systems and ensure that those systems comply with the Accessibility for Ontarians with Disabilities Act.
TTC14.15adopted
Body-Worn Camera Policy Updates to Support Pilot for Station Staff
The TTC is planning to expand the use of Body-Worn Cameras to Station Staff in May 2026 as part of FIFA World Cup 2026™ readiness and to support employee safety and improve the customer experience. The implementation requires approval of updates to the TTC's Body-Worn Camera and In-Car Camera Policy that incorporate Station Staff and their responsibilities and use of the cameras. Phase I of the pilot will run from May 1, 2026 to December 31, 2026, with further implementation planned as part of Phase II in 2027. The TTC will report back to the Board in Q1 2027 on the results of the pilot, including Key Performance Indicators (KPIs) and feedback from additional consultation with employees, customers, and the public.   TTC staff continues to engage in active, constructive discussions with ATU Local 113 regarding the potential rollout to of body-worn cameras during FIFA World Cup 2026™ to Customer Service Agents as part of the pilot program. These consultations are being approached in a collaborative and transparent manner, with a clear focus on understanding impacts, addressing concerns, and identifying mutually beneficial solutions. While discussions remain ongoing, there is a shared commitment to ensuring that any future implementation is thoughtfully planned, well-supported, and aligned with both operational objectives and workforce considerations. The TTC's rollout of body-worn cameras to Customer Service Agents during the FIFA World Cup 2026™ is conditional on ATU Local 113's agreement to participate in the pilot program.
The TTC Board: 1. Approved the updates to the Body-Worn Camera and In-Car Camera Policy, included as Attachment 1. 2. Approved an eight-month Body-Worn Camera pilot for Group Station Managers, Duty Station Managers, and Stations Supervisors, beginning May 2026. 3. Approved a Body-Worn Camera pilot for Customer Service Agents during the FIFA World Cup 2026™ period, beginning June 2026, conditional upon ATU Local 113's agreement to participate.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Approve the updates to the Body-Worn Camera and In-Car Camera Policy, included as Attachment 1. 2. Approve an eight-month Body-Worn Camera pilot for Group Station Managers, Duty Station Managers, and Stations Supervisors, beginning May 2026. 3. Approve a Body-Worn Camera pilot for Customer Service Agents during the FIFA World Cup 2026™ period, beginning June 2026, conditional upon ATU Local 113's agreement to participate.
TTC14.16received
Presentation: FIFA World Cup 2026™ - Update to TTC Board
Josh Colle, Chief Strategy and Customer Experience Officer, will deliver a presentation on the TTC's FIFA World Cup 2026™ preparations.
The TTC Board received this item.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Receive the presentation for information.
TTC14.17adopted
The first weeks of April saw several major service disruptions on the TTC, including hydraulic fluid leaks on April 8th and 10th, and signal failures impacting service on April 9th. Each of these incidents led to prolonged closures along Line 2 Bloor Danforth, the dispatch of shuttle busses, and major impacts for Torontonians trying to get to work, school, or appointments on time. These delays are unacceptable and cannot become the new normal. Transit needs to be fast and reliable. Right now, transit riders use the TTC with the expectation that their daily commute will be impacted by a delay. Torontonians deserves better. Infrastructure failures are the second largest cause of service disruptions, often due to aging infrastructure and delayed capital investments over many years. The TTC urgently needs to identify any required capital investments to the TTC's assets and infrastructure which will reduce the frequency of delays caused by infrastructure failures such as hydraulic fluid leaks. The TTC's Capital Investment Plan 2025-2039 identifies needs and priorities, both funded and unfunded, laying out investment priorities over the long term. The TTC's total unfunded needs are $37 billion, and many long-term capital investment needs remain unfunded. This motion requests the TTC to report to the Board on any unfunded capital investments and to create an action plan to reduce infrastructure-related disruptions. If there are key priorities required through future budget processes, these need to be clearly and transparently communicated so that the Board and Council can prioritize these investments and advocate to higher levels of government for long-term, sustainable funding. The status quo of daily delays impacting customers cannot continue.
The TTC Board, on April 16, 2026, adopted the following: 1. Request the CEO, Toronto Transit Commission to report to the Board in Q3 2026 on an action plan to address infrastructure related service delays, and include in the report to the TTC Board on the updated Capital Investment Plan as part of the 2027 Budget process the strategy by identifying unfunded capital investments as a part of 2026-2040 Capital Investment Plan that would contribute to the reduction of delays.
Staff recommendation as filed
1. Request the CEO, Toronto Transit Commission to report to the Board in Q3 2026 on an action plan to address infrastructure related service delays, and include in the report to the TTC Board on the updated Capital Investment Plan as part of the 2027 Budget process the strategy by identifying unfunded capital investments as a part of 2026-2040 Capital Investment Plan that would contribute to the reduction of delays.
TTC14.18adopted
The TTC's mission is to "serve the needs of transit riders by providing a safe, reliable, efficient and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone." The TTC's role providing transit that keeps Toronto moving is integral to our city's economy and the lives of people who rely on the TTC to get around. The ability for the TTC to make decisions about service and fares are fundamental to our ability to deliver transit services that meet the needs of Torontonians and our city's goals for transportation, congestion, and climate outcomes. These decisions are made by the TTC's Board through the Annual Network Plan, Operating & Capital Budgets, and other plans and strategies, which are informed by community input and considered at public meetings. Bill 98, Building Homes and Improving Transportation Infrastructure Act, 2026 proposes substantial power to the Minister of Transportation to introduce directives via regulation that would impact the TTC's authority in these areas. As a partner in the One Fare program and operator of cross-boundary service on Line 1 into York Region, the TTC has worked to contribute to a regional transportation network that serves people from across Ontario. These partnerships have been the result of collaboration across agencies and levels of government, and serve as a reminder of how we can work together to continue advancing stronger public transit in Ontario, together. If Bill 98 is adopted, regulations made under the Fare Alignment and Seamless Transit Act, 2026 (Schedule 4 of Bill 98) should be informed by the needs of local communities and continue that history of collaboration and mutual agreement. As more information is made available on the proposed application of the legislation through discussions with the Province of Ontario, the TTC should be guided by the following key principles outlined in recommendation 1. In addition, the Ministry should ensure that all regulations are open to public feedback.
The TTC Board, on April 16, 2026, adopted the following: That the TTC Board: 1. Endorse the following key principles to guide TTC staff participation in consultations with the Province of Ontario on the province's regulatory framework under the Fare Alignment and Seamless Transit Act, 2026: a. Local authority to develop local solutions to transportation needs - Preserve the autonomy of local transit systems to introduce fare and service policies that meet the needs of local communities and riders, keep transit affordable, and treat all Toronto residents equitably as a key component of the City's approach to local transportation and congestion management. b. Protect local transit service quality - Preserve service quality and standards relied upon by our customers - proposals must not negatively impact the experience of most customers who travel within the City of Toronto in efforts to improve cross-boundary travel for the 18% who currently make a connecting trip to GO or a 905-transit system. c. No unfunded provincial mandates - Provincial decisions to set fares and/or service be matched with full funding (operating and capital) by the Province of Ontario. d. Value for money - where provincial directives require the use of specific fare payment systems, unified booking systems, or other changes that have a financial impact to the TTC, there must be clear demonstration that the systems offer value for money, respect Toronto taxpayers, and are efficiently and effectively delivered. e. Respect local transit system expertise and planning process - Consultation that respects the expertise and planning processes of local transit systems, customers and its employees, during both the development of the regulatory framework and when decisions are made using the regulations enacted under the Act. f. Good governance - ensure opportunities for local transit systems, communities, and labour partners to have voice in decision making supported by a sustainable provincial funding model for public transit. 2. Request the Ontario Minister of Transportation provide an opportunity for public feedback on any regulatory framework or regulations proposed under Bill 98, Schedule 4, the Fare Alignment and Seamless Transit Act, 2026. 3. Request TTC staff to support public advocacy efforts by transit riders and other stakeholders to advance the principles outlined in Recommendation 1.
Staff recommendation as filed
It is recommended that the TTC Board: 1. Endorse the following key principles to guide TTC staff participation in consultations with the Province of Ontario on the province's regulatory framework under the Fare Alignment and Seamless Transit Act, 2026: a. Local authority to develop local solutions to transportation needs - Preserve the autonomy of local transit systems to introduce fare and service policies that meet the needs of local communities and riders, keep transit affordable, and treat all Toronto residents equitably as a key component of the City's approach to local transportation and congestion management. b. Protect local transit service quality - Preserve service quality and standards relied upon by our customers - proposals must not negatively impact the experience of most customers who travel within the City of Toronto in efforts to improve cross-boundary travel for the 18% who currently make a connecting trip to GO or a 905-transit system. c. No unfunded provincial mandates - Provincial decisions to set fares and/or service be matched with full funding (operating and capital) by the Province of Ontario. d. Value for money - where provincial directives require the use of specific fare payment systems, unified booking systems, or other changes that have a financial impact to the TTC, there must be clear demonstration that the systems offer value for money, respect Toronto taxpayers, and are efficiently and effectively delivered. e. Respect local transit system expertise and planning process - Consultation that respects the expertise and planning processes of local transit systems, customers and its employees, during both the development of the regulatory framework and when decisions are made using the regulations enacted under the Act. f. Good governance - ensure opportunities for local transit systems, communities, and labour partners to have voice in decision making supported by a sustainable provincial funding model for public transit. 2. Request the Ontario Minister of Transportation provide an opportunity for public feedback on any regulatory framework or regulations proposed under Bill 98, Schedule 4, the Fare Alignment and Seamless Transit Act, 2026. 3. Request TTC staff to support public advocacy efforts by transit riders and other stakeholders to advance the principles outlined in Recommendation 1.