Award of Doc 2115727879 for the Provisioning of 311 Toronto CRM Solution for 311 Toronto CRM Solutions

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The decision

2020-03-11 · Bid Award Panel · adopted

As filed

The Bid Award Panel adopted the following: 1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (March 5, 2020) from the Chief Purchasing Officer: Call Number: Doc Number 2115727879 Description: For Request for Proposal 3405-19-0301 for the provisioning of a 311 Toronto CRM Solution Recommended Proponent: Catalyst Consulting Group Inc. Contract Award Value:

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$4,888,840 net of all applicable taxes and charges $5,524,389 including all taxes $4,974,884 net of HST recoveries Contract is expected to start on April 6th, 2020 and end on August 31st, 2021.

On the agenda

As the city filed it

Call Issued: November 27, 2019 Call Closed: January 06, 2020 Number of Addenda Issued: 1 Number of Bids: (3) Three Table 1 - Summary of Proposals Received Proponent Name Acumen Solutions Inc Minimum threshold not met Deloitte Inc Minimum threshold not met Catalyst Consulting Group Inc Successful

Staff recommended

The Chief Purchasing Officer recommends that the Bid Award Panel grant authority to award the following contract: Call Number: Doc Number 2115727879 Description: For RFP 3405-19-0301 for the provisioning of a 311 Toronto CRM Solution Recommended Proponent: Catalyst Consulting Group Inc. Contract Award Value: $4,888,840 net of all applicable taxes and charges $5,524,389 including all taxes $4,974,884 net of HST recoveries Contract is expected to start on April 6th, 2020 and end on August 31st, 2021.

On the record

The item as the City filed it