Award of Ariba Document Number 3047700959 to Multilingual Community Interpreter Services (Ontario) to Provide Face-to-face Telephone and Group Interpretation Services at Various City of Toronto Locations for Toronto Public Health

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The decision

2021-10-27 · Bid Award Panel · adopted

As filed

The Bid Award Panel adopted the following: 1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (October 21, 2021) from the Chief Procurement Officer: Solicitation Number: Request for Proposal, Ariba Document Number 3047700959. Description: To provide face-to-face, scheduled telephone and group interpretation services for a wide range of languages and dialects as and when required at locations throughout the City of Toronto.

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This service will be made available to Toronto Public Health professionals who need to communicate with non-English speaking clients. The term of the agreement is to be for a period of one (1) year with an option in favour of the City to extend the agreement on the same terms and conditions for up to four (4) separate one (1) year periods. Should the option(s) be exercised, then the Director of Toronto Public Health Division will request the Chief Procurement Officer of Purchasing and Materials Management to process the renewals under the same terms and conditions. Recommended Supplier: Multilingual Community Interpreter Services (Ontario) Contract Award Value: $479,240 net of all applicable taxes and charges $541,541 including HST and all applicable charges $487,675 net of HST recoveries Contract is expected to start on January 1, 2022 and end on December 31, 2022. Option Year 1 (January 1, 2023 to December 31, 2023) $493,617 net of all applicable taxes and charges $557,787 including all applicable taxes and charges $502,305 net of HST recoveries Option Year 2 (January 1, 2024 to December 31, 2024) $508,426 net of all applicable taxes and charges $574,521 including all applicable taxes and charges $517,374 net of HST recoveries Option Year 3 (January 1, 2025 to December 31, 2025) $523,678 net of all applicable taxes and charges $591,757 including all applicable taxes and charges $532,895 net of HST recoveries Option Year 4 (January 1, 2026 to December 31, 2026) $539,389 net of all applicable taxes and charges $609,509 including all applicable taxes and charges $548,882 net of HST recoveries The total potential contract award identified in this report is $2,544,350 net of all applicable taxes and charges, or $2,875,116 including all applicable taxes and charges. The total potential cost to the City is $2,589,131 net of HST recoveries.

On the agenda

As the city filed it

Solicitation Issued: July 8, 2021 Solicitation Closed: September 1, 2021 Number of Addenda Issued: Four (4) Number of Bids: 6 Table 2: Summary of Proposals Received for Ariba Document Number 304770095 Supplier Name 911 Interpreters Inc. * Access Alliance Multicultural Health and Community Services Language Line Services Inc. Language Marketplace* Multilingual Community Interpreter Services (Ontario) Transperfect* *Suppliers

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did not meet the minimum of technical scoring and were not able to move to stage 3-Cost of Services Range of Scores: Total Scores for Stage 2 and 3: 64.92-100

Staff recommended

The Chief Procurement Officer recommends that the Bid Award Panel grant authority to award the following contract: Solicitation Number: Request for Proposal, Ariba Document Number 3047700959. Description: To provide face-to-face, scheduled telephone and group interpretation services for a wide range of languages and dialects as and when required at locations throughout the City of Toronto. This service will be made available to Toronto Public Health professionals who need to communicate with non-English speaking clients.

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The term of the agreement is to be for a period of one (1) year with an option in favour of the City to extend the agreement on the same terms and conditions for up to four (4) separate one (1) year periods. Should the option(s) be exercised, then the Director of Toronto Public Health Division will request the Chief Procurement Officer of Purchasing and Materials Management to process the renewals under the same terms and conditions. Recommended Supplier: Multilingual Community Interpreter Services (Ontario) Contract Award Value: $479,240 net of all applicable taxes and charges $541,541 including HST and all applicable charges $487,675 net of HST recoveries Contract is expected to start on January 1, 2022 and end on December 31, 2022. Option Year 1 (January 1, 2023 to December 31, 2023) $493,617 net of all applicable taxes and charges $557,787 including all applicable taxes and charges $502,305 net of HST recoveries Option Year 2 (January 1, 2024 to December 31, 2024) $508,426 net of all applicable taxes and charges $574,521 including all applicable taxes and charges $517,374 net of HST recoveries Option Year 3 (January 1, 2025 to December 31, 2025) $523,678 net of all applicable taxes and charges $591,757 including all applicable taxes and charges $532,895 net of HST recoveries Option Year 4 (January 1, 2026 to December 31, 2026) $539,389 net of all applicable taxes and charges $609,509 including all applicable taxes and charges $548,882 net of HST recoveries The total potential contract award identified in this report is $2,544,350 net of all applicable taxes and charges, or $2,875,116 including all applicable taxes and charges. The total potential cost to the City is $2,589,131 net of HST recoveries.

On the record

The item as the City filed it