The filed record
Award of Doc5147899237 to Catalyst Consulting Group for Customer Relationship Management Solution Optimization and Continuous Improvement for the City of Toronto’s Customer Experience Division
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The decision
2025-08-27 · Bid Award Panel · adopted
As filed
The Bid Award Panel adopted the following: 1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (August 21, 2025) from the Chief Procurement Officer: Solicitation Number: Request for Quotation Doc51478992372 Description: Procurement of Customer Relationship Management Solution Optimization and Continuous Improvement solutions for a period of 12 (twelve) months from date of award.
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Recommended Supplier: Catalyst Consulting Group Contract Award Value: $ 1,382,310 net of all applicable taxes and charges $ 1,562,010 including HST and all applicable charges $ 1,406,639 net of HST recoveries Contract is expected to start on the date of award and end 12 (twelve) months from date of award.
On the agenda
As the city filed it
Solicitation Issued: May 5, 2025 Solicitation Closed: June 10, 2025 Number of Addenda Issued: Two (2) Number of bids received: One (1) Table 2: Summary of Bids Received Supplier Name Bid Price (excluding H.S.T.) Catalyst Consulting Group, Inc. $1,382,310.00
Staff recommended
The Chief Procurement Officer recommends that the Bid Award Panel grant authority to award the following contract: Solicitation Number: Request for Quotation Doc51478992372 Description: Procurement of Customer Relationship Management Solution Optimization and Continuous Improvement solutions for a period of 12 (twelve) months from date of award. Recommended Supplier: Catalyst Consulting Group Contract Award Value: $ 1,382,310
Show the rest of Staff recommended, 224 more characters as filed
net of all applicable taxes and charges $ 1,562,010 including HST and all applicable charges $ 1,406,639 net of HST recoveries Contract is expected to start on the date of award and end 12 (twelve) months from date of award.
On the record
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