Award of Vendor of Record Arrangement Tender 7434 Management Consultant Services to Deloitte Inc. for the City of Toronto's Customer Service Operating Model

The Public Gallery wrote no story on this item. What follows is the city’s own record of what happened to it, as filed: nothing on this page is summarised or scored by us.

The decision

2019-08-21 · Bid Award Panel · adopted

As filed

The Bid Award Panel adopted the following: 1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (August 15, 2019) from the Chief Purchasing Officer: Call Number: Request for Services RFS No. 7434-CM-19-04-01 Description: The Vendor of Record (VOR) Arrangement for Service Category 8: Strategic Management and Planning Services for the provision of management consultant to review the services provided by all public facing City of Toronto divisions and perform a customer segmentation analysis, make recommendations on service and channel rationalization, report on the existing customer service operating model, and propose a future state operating model structure.

Show the rest of As filed, 522 more characters as filed

The contract will be awarded for a six (6) month term with no option to renew. The Vendor of Record Arrangement commenced on June 16, 2018, and expires on June 15, 2022 with the option to extend for an additional 1-year term at the sole discretion of MGCS. Recommended Proponent: Deloitte Inc. Contract Award Value: $740,000 net of all applicable taxes and charges $836,200 including HST and all applicable charges $753,024 net of HST recoveries Contract is expected to start on September 3, 2019 and end on March 3, 2020.

On the agenda

As the city filed it

Call Issued: July 11, 2019 Call Closed: August 1, 2019 Number of Addenda Issued: Three (3) Number of Bids: Eight (8) Table 2: Summary of Proposals Received for Request for Services No. 7434-CM-19-04-01 Proponent Name: 1. Deloitte Inc 2. EY LLP 3. Bridgeable Inc* 4. Optimus SBR Inc* 5. Write. Think. Do. Inc.* 6. Ecceler8 Inc* 7. Knowsys Group Ltd* 8. Starnino Iadarola Design Inc.** * Firms' technical Proposal does not meet the minimum technical threshold of 80 percent (or 64 points) in order for their cost information to be considered.

Show the rest of As the city filed it, 63 more characters as filed

** Non-Compliant Proposal for not meeting mandatory requirement

Staff recommended

The Chief Purchasing Officer, recommends that the Bid Award Panel grant authority to award the following contract as per the Toronto Municipal Code, Chapter 195-6.6. Procurement of same goods and services as a public body. Call Number: Request for Services RFS No. 7434-CM-19-04-01 Description: The Vendor of Record (VOR) Arrangement for Service Category 8: Strategic Management and Planning Services for the provision of management consultant to review the services provided by all public facing City of Toronto divisions and perform a customer segmentation analysis, make recommendations on service and channel rationalization, report on the existing customer service operating model, and propose a future state operating model structure.

Show the rest of Staff recommended, 522 more characters as filed

On the record

The item as the City filed it

More from this meeting

The whole meeting